igaming-brands-i18n/repo/tenobet-casino/data/faq.yaml

- question: "What is TenoBet Casino?"
  answer: "TenoBet Casino publishes casino information, practical guides and editorial comparisons for adult readers. Use the current terms, account pages and cashier information shown by the relevant platform when making a decision."
  category: site overview
  weight: 1

- question: "Do you operate a casino or sportsbook?"
  answer: "No. Our platform does not operate gambling products. We provide editorial information only, so readers should verify the third-party operator, its licence, and its live terms before taking any action."
  category: site overview
  weight: 2

- question: "Can I register an account on this site?"
  answer: "Account registration is completed through the platform linked from the relevant review. Check the registration requirements, eligible countries and current terms before creating an account."
  category: registration
  weight: 3

- question: "Do you verify licences and ownership details?"
  answer: "We only state facts that are present in the current verified data. If licence, ownership or corporate details are not provided there, we do not invent them and we direct readers to check the operator’s live information."
  category: licensing
  weight: 4

- question: "What markets and currencies do you support?"
  answer: "Market access and currencies are not provided in the current verified data. Readers should confirm availability, currency support and any regional restrictions with the third-party operator before proceeding."
  category: availability
  weight: 5

- question: "Do you publish bonus information?"
  answer: "We do not create bonus promises or invent promotional terms. If bonus details are not supplied in verified data, readers should rely on the operator’s live offer page for eligibility, wagering rules, expiry and any maximum bet limits."
  category: bonuses
  weight: 6

- question: "What should I check before accepting a bonus?"
  answer: "Check the live bonus terms for eligibility, wagering requirements, maximum bet rules, time limits, game contribution and any withdrawal restrictions. If those terms are not provided in verified data, confirm them directly with the operator."
  category: bonuses
  weight: 7

- question: "Can I deposit or withdraw through this site?"
  answer: "No. We do not process deposits or withdrawals. Payment handling belongs to the third-party operator, and readers should verify the available methods, fees, timing and limits on that operator’s own site."
  category: payments
  weight: 8

- question: "How long do withdrawals take?"
  answer: "Withdrawal timing is not provided in the current verified data. In practice, processing time depends on the operator, the payment method and whether any verification checks are needed, so readers should confirm the live withdrawal policy before submitting a request."
  category: withdrawals
  weight: 9

- question: "Will I need KYC or source-of-funds checks?"
  answer: "Many operators request identity verification and may ask for source-of-funds documents. Because the current verified data does not include a specific policy, readers should expect the operator to confirm any KYC or affordability requirements at account level."
  category: verification
  weight: 10

- question: "What if my withdrawal is pending?"
  answer: "A pending withdrawal usually means the operator is still reviewing the request or waiting for verification. If the live policy is not supplied, readers should check the cashier rules, any pending period and the support information on the operator’s site."
  category: withdrawals
  weight: 11

- question: "What games or providers are listed?"
  answer: "Game provider and catalogue details are not provided in the current verified data. We do not invent game counts, studio names or live lobbies, so readers should verify the operator’s current selection directly."
  category: games
  weight: 12

- question: "Is there a mobile app?"
  answer: "Mobile or app availability is not provided in the current verified data. If you need mobile play, confirm whether the operator offers a browser experience, an app, or both, and check device compatibility on the live site."
  category: mobile
  weight: 13

- question: "How can I contact support?"
  answer: "Support channels are not provided in the current verified data. Readers should check the operator’s live help pages for current contact methods, response times and service hours."
  category: support
  weight: 14

- question: "Can I close my account or set limits?"
  answer: "Account closure, deposit limits, loss limits, time-outs and self-exclusion are important responsible-play tools, but the current verified data does not provide a site-specific policy. Readers should review the operator’s live safer-gambling controls before opening an account."
  category: responsible gambling
  weight: 15

- question: "What if I want to stop gambling for a while?"
  answer: "Use the operator’s time-out or self-exclusion tools if available, and avoid creating new accounts while any restriction is active. For Great Britain, additional support is available from GamCare on 0808 8020 133 and BeGambleAware."
  category: responsible gambling
  weight: 16

- question: "Do you test products first-hand?"
  answer: "No. We do not claim first-hand testing. Our editorial work is based on verified information, clear source standards and documented corrections rather than personal gambling activity."
  category: editorial standards
  weight: 17

- question: "Where can I read your methodology?"
  answer: "Our editorial approach, source standards, corrections policy and disclosure principles are explained on our about and editorial policy pages. These pages set out how we handle verification and why we avoid unsupported claims."
  category: editorial standards
  weight: 18