131 lines
5.9 KiB
YAML
131 lines
5.9 KiB
YAML
- question: "How do I register an account?"
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answer: "Registration is handled through our standard sign-up flow. Create your account with accurate personal details, choose your preferred currency where available and complete any requested verification steps when prompted."
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category: account
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weight: 1
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- question: "Can I log in from different devices?"
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answer: "Yes. You can access your account from desktop, tablet and mobile browsers using the same login details, provided you are signing in from a supported location and device."
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category: account
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weight: 2
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- question: "What should I do if I forget my password?"
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answer: Use the password recovery option on the login page. Follow the reset instructions sent to your registered contact details and choose a new secure password.
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category: account
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weight: 3
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- question: "Do you support two-factor authentication?"
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answer: "Account security options may be available through standard platform controls. If you are prompted to enable additional protection, follow the on-screen security steps in your account area."
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category: account
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weight: 4
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- question: "What is the current welcome bonus?"
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answer: "Our primary welcome offer is a 100% deposit match up to €100 plus 100 free spins on selected slot games."
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category: bonuses
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weight: 5
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- question: "What wagering applies to the welcome bonus?"
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answer: The bonus carries a 35x wagering requirement on the bonus amount before it can be converted to real money.
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category: bonuses
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weight: 6
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- question: "Are free spins included in the welcome offer?"
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answer: Yes. The welcome offer includes 100 free spins on selected slot games.
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category: bonuses
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weight: 7
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- question: "Is there a maximum bet rule while wagering a bonus?"
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answer: "Yes. Bonus play can be subject to maximum bet rules while you are meeting wagering requirements, so it is best to check the active bonus terms in your account before you play."
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category: bonuses
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weight: 8
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- question: "Do bonuses expire?"
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answer: "Promotional offers can have time limits, so you should review the active bonus terms as soon as you claim them and use any rewards within the stated promotional period."
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category: bonuses
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weight: 9
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- question: "Which deposit methods do you accept?"
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answer: "We support Visa, Mastercard, Revolut, Jeton, MiFinity, AstroPay, local bank transfers and crypto payments using Bitcoin, Ethereum, Tether and Litecoin."
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category: payments
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weight: 10
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- question: "Which currencies can I use?"
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answer: "Supported currencies include EUR, USD, NOK, CAD, INR, BRL, BTC, ETH, USDT and LTC."
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category: payments
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weight: 11
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- question: "Are there fees on deposits or withdrawals?"
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answer: Any fees depend on the payment method you choose. Check the cashier or payment flow before you complete a transaction so you can review any applicable charges.
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category: payments
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weight: 12
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- question: "How long do withdrawals take?"
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answer: "Crypto and e-wallet-style withdrawals are processed within 24 hours, while bank transfers usually take 1–3 business days."
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category: withdrawals
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weight: 13
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- question: "What are the withdrawal limits?"
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answer: "Default withdrawal limits are €10,000 per day, €25,000 per week and €100,000 per month."
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category: withdrawals
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weight: 14
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- question: "Why is my withdrawal pending?"
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answer: "A withdrawal can remain pending while we review the request, confirm payment details or complete compliance checks. Processing also depends on the payment method you selected."
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category: withdrawals
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weight: 15
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- question: "Why do I need verification before withdrawing?"
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answer: "KYC is mandatory before the first withdrawal request can be processed. We request a government-issued ID, proof of address and proof of payment method so we can complete the verification securely."
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category: verification
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weight: 16
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- question: "Can I use source-of-funds documents?"
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answer: "Yes. If additional checks are needed, source-of-funds evidence may be requested as part of standard compliance review before withdrawals are approved."
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category: verification
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weight: 17
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- question: "What kind of games do you offer?"
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answer: "Our library includes over 4,000 titles covering slots, crash games, table games and live dealer streams."
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category: games
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weight: 18
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- question: "Which providers are featured on the platform?"
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answer: "We work with NetEnt, Evolution Gaming, Pragmatic Play, Play'n GO, Nolimit City and Quickspin."
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category: games
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weight: 19
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- question: "Do you have a mobile app?"
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answer: No dedicated iOS or Android applications are available for download.
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category: mobile
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weight: 20
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- question: "Can I play on mobile browsers?"
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answer: "Yes. Our HTML5 website is fully optimised for mainstream mobile browsers, so you can play smoothly without installing an app."
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category: mobile
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weight: 21
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- question: "How can I contact support?"
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answer: "You can reach us through 24/7 Live Chat or email at support@qbet.com. We also maintain a dedicated Help Centre for account and technical troubleshooting."
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category: support
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weight: 22
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- question: "Can I close my account?"
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answer: "Yes. If you want to stop using your account, contact support and ask for closure options or account restrictions."
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category: account-management
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weight: 23
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- question: "Can I set limits on my account?"
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answer: "Yes. You can use self-imposed deposit limits, session timers and other account controls to manage your play."
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category: responsible-gambling
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weight: 24
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- question: "Do you offer self-exclusion?"
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answer: Yes. We provide immediate account locks ranging from temporary cool-off periods to permanent self-exclusion.
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category: responsible-gambling
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weight: 25
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- question: "Is player data protected?"
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answer: "Yes. We use site-wide SSL encryption to protect financial transactions and personal details, and player balances are kept separate from operational company accounts."
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category: security
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weight: 26
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