148 lines
14 KiB
Markdown
148 lines
14 KiB
Markdown
---
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title: "Privacy Policy"
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linkTitle: Privacy Policy
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description: "How we collect, use, share and protect personal data when you use cleobetra casino."
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h1: Privacy Policy
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slug: privacy-policy
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weight: 999
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showInNav: false
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showInFooter: true
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footerGroup: legal
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relatedPages:
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- "{{< relref \"terms.md\" >}}"
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- "{{< relref \"cookie-policy.md\" >}}"
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- "{{< relref \"responsible-gambling.md\" >}}"
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- "{{< relref \"deposit.md\" >}}"
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- "{{< relref \"withdrawal.md\" >}}"
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schemaType: none
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translationKey: legal-privacy-policy
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date: 2026-07-21
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lastmod: 2026-07-21
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hideCta: true
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---
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## Privacy Policy
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This Privacy Policy explains how we collect, use, disclose and protect personal data when players use our platform and related services. We operate cleobetra casino as an online gaming service that is fully mobile-optimised, supports instant play on iOS and Android devices, and offers account access, payments, live chat and game play through the same platform experience. We provide this policy so that our players can understand how their information is handled when they register, deposit, play, withdraw, contact support or use any of our services.
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By using our platform, you share information with us in the course of account creation, identity checks, payments, gameplay, support requests and responsible-gambling requests. We handle that information in line with this policy and with the legal entity and jurisdiction arrangements that govern our operation.
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## Who we are
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We are the operator behind cleobetra casino. NovaForge Ltd also operates Kingmaker, Casinova, Casombie, ExciteWin, Playzilla, Spybet, Grand Club, CrownPlay, Abu King, Oceanspin, NaoBet, Caspero, Win Rolla, BigClash, Casinado and BetRiot. Our platform holds a Costa Rica gambling licence and is restricted in Comoros.
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Our platform is available in multiple languages including English, Italian, Finnish, Polish, Norwegian, German, Hungarian, Czech, Greek, Spanish, French, Portuguese and Arabic. We support multiple currencies, including Euros, US dollars, Canadian dollars, Czech korunas, Australian dollars, Hungarian forints, Swiss francs, New Zealand dollars, Norwegian kroner and Polish zlotys, as well as Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, Tether, USD Coin, Cardano and Dogecoin.
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## Information we collect
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We collect the information needed to operate our services, maintain accounts, process transactions and meet our obligations as a gambling platform. Depending on how you use our platform, that may include:
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- Registration details such as your name, username, email address, date of birth, country, language preference and account credentials.
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- Contact details when you reach our support team by live chat or email.
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- Verification information when we carry out KYC checks, including a government-issued photo ID, proof of address and proof of the payment method used.
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- Payment information connected to deposits and withdrawals through methods such as Visa, MasterCard, Skrill, Neteller, MiFinity, Neosurf, Paysafecard, CashtoCode, SticPay, MuchBetter, Interac, Zimpler, Bank Wire Transfer, Revolut, BLIK and supported cryptocurrencies.
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- Gameplay and transactional records, including game activity, bonus use, wallet activity, win and loss history, pending withdrawals and account status.
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- Device, browser and connection data collected when you access our site, including information that helps us keep sessions secure and support the platform.
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- Responsible-gambling and self-exclusion requests, self-assessment information and account restriction preferences.
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We also collect information that is generated when you use our products, including access to the casino lobby, live dealer tables, slots, table games, instant win titles, mobile browsing and our customer support channels.
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## How we use personal data
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We use personal data to run our services and to support the features our players rely on. In practice, that means we may process information to:
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- Create and manage player accounts.
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- Verify identity before the first withdrawal.
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- Process deposits and withdrawals.
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- Apply bonus rules and promotional eligibility.
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- Run customer support and respond to account queries.
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- Detect and prevent fraud, abuse, duplicate accounts and other security risks.
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- Maintain the integrity of our games, payment flows and promotional systems.
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- Comply with our licence-related, operational and record-keeping obligations.
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- Support responsible-gambling controls, including self-exclusion.
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- Improve the stability, security and usability of our platform.
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We also use data to operate our customer-facing services smoothly. Our finance department operates Monday through Friday from 6:00 am to 5:00 pm GMT, and our support team is available 24/7 via live chat and email at support@cleobetra.com.
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## Legal basis and processing grounds
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We only process personal data where we have a proper basis to do so. The exact legal grounds depend on the activity, the user’s location and the service being provided. Where our obligations require it, we process information to verify identity, operate player accounts, handle withdrawals, manage payments, maintain security and address gambling-related risk.
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Where processing is needed to deliver our platform services, we rely on the necessity of that processing for account operation, transaction handling, support and platform management. Where processing is required by applicable law, licence conditions or related compliance duties, we process the data on that basis as well. Where consent is required for specific tools or preferences, we use it in that context.
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## Payments, verification and withdrawal checks
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Our payment flows are designed to support deposits and withdrawals across a broad range of methods. Deposit methods include Visa, MasterCard, Skrill, Neteller, MiFinity, Neosurf, Paysafecard, CashtoCode, SticPay, MuchBetter, Interac, Zimpler, Bank Wire Transfer, Revolut, BLIK and the supported cryptocurrencies. Deposit minimums on the listed card and wallet methods are 10 euros where stated in our published payment information, and the operator does not charge deposit fees.
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Withdrawal methods include Skrill, MiFinity, Bank Wire Transfer, Visa, Revolut, SticPay, MasterCard, MuchBetter, Interac, Zimpler, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin and Dogecoin. The operator does not charge withdrawal fees on the listed methods.
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We require verification before the first withdrawal. Standard review time is up to 3 business days, and we aim to process withdrawals within 24 to 48 hours after verification. The following documents may be required: a government-issued photo ID, proof of address and proof of the payment method used.
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Withdrawal handling is subject to operational limits. The withdrawal limit is 500 euros per day and 7,000 euros per month. Players can have up to three pending withdrawals at any time. Weekend cashouts are not processed. The finance department operates Monday through Friday from 6:00 am to 5:00 pm GMT, and there is a pending period of 1 to 5 days.
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## Bonuses, account activity and data use
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We process data when players claim or use bonuses so that we can apply eligibility rules, track bonus progress and prevent misuse. Our primary welcome package offers up to 1,000 euros or 1,500 dollars in bonuses plus up to 350 bonus spins across the first three deposits. The first deposit is a 100 percent match up to 500 euros plus 200 Cash of Egypt spins issued as 20 per day for 10 days. The second deposit is a 75 percent match up to 300 euros plus 100 Cash of Egypt spins awarded instantly. The third deposit is a 50 percent match up to 200 euros plus 50 Cash of Egypt spins awarded instantly.
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A minimum deposit of 10 euros or dollars grants one free pick at the Bonus Crab. An alternative Australian welcome package offers up to 5,000 dollars in bonuses plus 350 spins across four deposits for Australia. We also offer a sports welcome offer with a 100 percent bonus up to 100 euros or 150 dollars, a 6 times rollover on deposit plus bonus, minimum odds of 2.00 for singles and 1.50 per selection for multi-bets, and a 30-day validity period.
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Where bonus activity affects eligibility, wagering progress or withdrawal availability, we may retain and review the associated account data so that we can administer the offer correctly and prevent abuse.
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## Games, providers and platform features
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Our platform contains thousands of games from over 80 providers, including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, Nolimit City, Hacksaw Gaming, Red Tiger, Big Time Gaming, ELK Studios, Thunderkick, Relax Gaming, Playtech, Games Global, Yggdrasil, Quickspin, Endorphina, Ezugi, Betsoft, Habanero, Amatic Industries, Spinomenal, Blueprint Gaming, Booming Games, Gamomat, Merkur Gaming, Novomatic, Playson, Spribe, Stakelogic, Swintt, Tom Horn Gaming, Fugaso, Kalamba Games, Mascot Gaming, Iron Dog Studios, Leap, Gaming Corps, GameArt, Onlyplay, Ortiz Gaming, Oryx Gaming, PariPlay, Platipus, Pocket Games Soft, Red Rake Gaming, Revolver Gaming, Skywind Group, SmartSoft Gaming, TaDa Gaming, Turbo Games, Vibra Gaming, Zitro Games, 1x2Games, 3 Oaks Gaming, Apollo Games, Apparat Gaming, Avatar UX, Bally Wulff, BetGames, Betsolutions, BF Games, Caleta Gaming, CandleBets, Casino Technology, ELA Games, Evoplay, Fazi, Felix Gaming, Felt Gaming, G Games, GameBeat, Gamzix, Givme Games, Golden Hero Games, Kiron Interactive, Mancala Gaming, NetGaming, OneTouch Games, PlayPearls, Rogue, Spinmatic Entertainment and Amusnet.
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The catalogue includes video slots, Megaways, bonus buy slots, progressive jackpots, table games including poker, blackjack, roulette and baccarat, live dealer games with more than 300 tables including over 100 versions of live roulette, and instant win games. We process gameplay and technical data to deliver these products, preserve session continuity and help protect the fairness and security of the platform.
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## Cookies and similar technologies
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We use cookies and similar technologies to operate the site, keep users signed in, remember settings, improve performance, support security and understand how our services are used. Some cookies are necessary for the platform to function. Others may help us measure usage, improve navigation, support account continuity or remember player preferences.
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When you use our services, your browser or device may store data that helps us recognise returning sessions, maintain security controls and keep the experience consistent across desktop and mobile. Because our platform is fully mobile-optimised and runs as an instant-play browser casino, those technologies also help us maintain a smooth experience on iOS and Android devices without requiring a dedicated app download.
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## Sharing and disclosure
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We may share personal data with service providers and operational partners when that is necessary to run the platform, process payments, provide support, maintain security or meet compliance obligations. This can include technical providers, payment processors, verification services, hosting and security partners, and other service providers that help us operate the platform.
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We may also disclose information where required to comply with legal obligations, to protect our rights and interests, to enforce our terms, to investigate abuse or fraud, or to respond to lawful requests. Where disclosure is needed, we aim to limit it to the information necessary for the relevant purpose.
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## Data retention
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We keep personal data for as long as it is needed to operate our services, meet compliance requirements, resolve disputes, enforce terms, manage accounts and maintain records. Retention periods vary depending on the type of information, the purpose of processing and any applicable legal or operational requirement.
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Where data is no longer required for those purposes, we take steps to delete, anonymise or otherwise restrict it in line with our internal procedures and applicable obligations. Some records may need to be retained for longer where a legal or regulatory purpose applies.
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## Security
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We use standard SSL encryption for secure data transfers. We also apply operational and technical safeguards designed to protect information against unauthorised access, misuse, alteration and loss. Access to sensitive systems is limited to personnel who need it to perform their duties.
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For payment safety, all payment methods must be registered in the player’s own name. This helps us maintain payment integrity, reduce fraud risk and support verification controls.
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## Player rights and choices
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Players may have rights over their personal data depending on their location and the applicable rules that govern processing. These rights can include access, correction, deletion, restriction, objection and portability, subject to legal and operational limits.
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You can also manage account choices directly through your profile or by contacting our support team. If you need help with a data-related request, our live chat and email support are available 24/7.
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## Responsible gambling and self-exclusion
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We support responsible gambling and the safe use of our services. Self-exclusion is available and must be requested by email, with activation within 24 hours. A self-assessment test is also available.
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Our platform does not offer deposit limits, wager limits, loss limits, session time limits, cool-off periods, reality checks or withdrawal locks. The casino is not registered with any external self-exclusion register. For external support, players may use gamblingtherapy.org.
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If you are concerned about your play, we encourage you to use the self-assessment tools and contact support as soon as possible so that we can help you use the available account controls.
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## International use
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Our platform operates across a range of languages and currencies, and account data may be processed through systems that support international operations. That means information may be accessed or handled in more than one location as needed to deliver our services, maintain support and manage our platform.
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We apply this policy consistently across our services and aim to keep our processing aligned with the player experience, the operation of the platform and our licence obligations.
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## Changes to this policy
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We may update this Privacy Policy from time to time to reflect operational, technical, legal or service changes. When we do, the updated version will apply from the date shown on the page. We encourage players to review this policy regularly so they remain informed about how we handle personal data.
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## Contact us
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If you have a question about this Privacy Policy, your account data, verification, payments, self-exclusion or a privacy concern, you can contact us through our 24/7 live chat or by email at support@cleobetra.com.
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