101 lines
3.9 KiB
YAML
101 lines
3.9 KiB
YAML
- question: "What is Martin Casino?"
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answer: "Martin Casino is our online gaming platform for players in the United Kingdom and Germany. We offer slots and live casino games, support GBP and EUR, and operate under Thorne Media Ltd with a Malta Gaming Authority licence."
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category: operator and licence
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weight: 1
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- question: "Which markets do we serve?"
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answer: We serve players in the United Kingdom and Germany.
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category: markets
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weight: 2
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- question: "Which currencies can players use?"
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answer: Players can use GBP and EUR on our platform.
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category: payments and currencies
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weight: 3
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- question: "What licence do we operate under?"
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answer: We operate under the Malta Gaming Authority licence MGA/XXX/XXXX through Thorne Media Ltd.
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category: operator and licence
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weight: 4
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- question: "What is the minimum age to play?"
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answer: Players must be 18 or over to use our platform.
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category: age and responsible play
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weight: 5
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- question: "How do I register an account?"
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answer: "Registration is the first step to joining our platform. Players complete the sign-up process, provide the required account details and then can move on to deposit, bonus and gameplay options once eligible."
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category: registration and login
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weight: 6
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- question: "How do I log in to my account?"
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answer: "Use your registered account details to sign in to our platform. If you cannot access your account, the usual recovery route is to use the login help flow and follow the prompts for access restoration."
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category: registration and login
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weight: 7
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- question: "What welcome bonus do we offer?"
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answer: "Our primary welcome bonus is up to $400 plus 150 free spins, with 35x wagering and a $20 minimum deposit."
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category: bonuses
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weight: 8
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- question: "Does the welcome bonus have wagering requirements?"
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answer: Yes. The welcome bonus has 35x wagering.
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category: bonuses
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weight: 9
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- question: "What is the minimum deposit for the welcome bonus?"
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answer: The minimum deposit for the welcome bonus is $20.
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category: bonuses
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weight: 10
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- question: "Which deposit methods do we support?"
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answer: "We support Visa, Mastercard and Skrill for deposits."
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category: payments and currencies
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weight: 11
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- question: "What are the deposit minimums and fees?"
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answer: "Visa, Mastercard and Skrill deposits start at $10, are processed instantly and have no fees."
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category: payments and currencies
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weight: 12
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- question: "How long do withdrawals take?"
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answer: Visa and Skrill withdrawals are processed within 1–3 business days after approval.
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category: withdrawals and verification
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weight: 13
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- question: "Why is my withdrawal pending?"
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answer: A pending withdrawal usually means the request is still being reviewed or waiting for approval before release.
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category: withdrawals and verification
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weight: 14
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- question: "What KYC documents may be required?"
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answer: "KYC can require a passport or national ID and proof of address, and source-of-funds checks may also apply."
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category: withdrawals and verification
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weight: 15
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- question: "What games and providers do we feature?"
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answer: "Our platform features slots and live casino games from Pragmatic Play, Play'n GO, Evolution and NetEnt."
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category: games and providers
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weight: 16
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- question: "Does Martin Casino have a sportsbook?"
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answer: No. Our platform does not include a sportsbook.
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category: games and providers
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weight: 17
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- question: "Is there a mobile app?"
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answer: "We offer responsive mobile browser access, but we do not have a native Android or iOS app."
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category: mobile and app
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weight: 18
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- question: "How can I contact support?"
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answer: "Support is available by live chat and email every day from 08:00 to 24:00."
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category: support
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weight: 19
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- question: "What responsible-gambling tools do we provide?"
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answer: "We provide deposit limits, loss limits, wager limits, session limits, reality checks, time-outs and self-exclusion."
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category: responsible gambling
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weight: 20
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