117 lines
9.5 KiB
Markdown
117 lines
9.5 KiB
Markdown
---
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title: "Terms and Conditions"
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linkTitle: Terms
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description: "Terms governing access to Martin Casino, including account use, payments, bonuses, verification and responsible play."
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h1: Terms and Conditions
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slug: terms
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weight: 10
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showInNav: false
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showInFooter: true
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footerGroup: legal
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relatedPages:
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- "{{< relref \"about-review.md\" >}}"
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- "{{< relref \"faq.md\" >}}"
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- "{{< relref \"responsible-gambling.md\" >}}"
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schemaType: none
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translationKey: legal-terms
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date: 2026-07-21
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lastmod: 2026-07-21
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hideCta: true
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---
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## Scope and acceptance
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These Terms and Conditions apply to your use of Martin Casino and all services we make available through our platform. By opening an account, logging in, depositing, playing, or otherwise using our services, you agree to be bound by these Terms together with any game-specific, bonus-specific, payment-specific, and jurisdiction-specific rules that may apply from time to time.
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We operate under the legal entity Thorne Media Ltd and hold a licence from the Malta Gaming Authority under licence number MGA/XXX/XXXX. Our services are available to players in the United Kingdom and Germany, and we support GBP and EUR. These Terms are intended to set out the basis on which we provide our gaming services, manage player accounts, process payments, verify identity, and apply responsible gambling controls.
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## Eligibility and account registration
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You must be at least 18 years old to use our platform. By registering, you confirm that you meet the age requirement and that all information you provide is accurate, complete, and kept up to date.
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You may only open one account with us unless we expressly allow otherwise. Account creation must be done using truthful registration details, and you are responsible for keeping your login credentials secure. You must not share your password, permit another person to use your account, or use our services on behalf of anyone else.
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We may refuse registration, suspend an account, or close an account where we consider it necessary to comply with our licence conditions, legal obligations, security requirements, fraud prevention measures, or the integrity of our services.
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## Verification and KYC
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Before we permit certain transactions or continue providing services, we may require verification of your identity and other details. Our standard KYC checks may include a passport or national ID and proof of address. Source-of-funds checks may also apply.
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We may ask for additional documents or information where necessary for anti-money laundering, fraud prevention, responsible gambling, or account security purposes. If we request verification materials, you must provide them promptly and in a form we can reasonably assess.
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We may restrict withdrawals, limit account activity, or suspend access while checks are pending or if the information provided is incomplete, inconsistent, or cannot be verified to our satisfaction.
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## Services and game content
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Our platform offers slots and live casino games. Our content includes titles from Pragmatic Play, Play'n GO, Evolution, and NetEnt. We may add, remove, or change games, features, or providers at any time.
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One featured game fact on our platform is that Gates of Olympus by Pragmatic Play has 96.5% RTP, high volatility, tumbling wins, and multiplier orbs up to 500x. Game rules, paytables, and in-game features are part of the relevant game information and should be reviewed before play.
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We do not offer a sportsbook. Any references to our services must be read as references to casino products only.
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## Bonuses and promotions
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Our primary offer is a welcome bonus of up to $400 plus 150 free spins with 35x wagering and a minimum deposit of $20. Bonus availability, eligibility, contribution rules, expiry periods, game restrictions, and any withdrawal conditions may apply according to the relevant promotion terms.
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Bonuses are intended for genuine leisure use on our platform. Abuse, exploitation of errors, misuse of promotions, or any attempt to manipulate bonus rules may lead to forfeiture of the promotion, adjustment of balances, account restrictions, or closure of the account.
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Each promotion is governed by its own terms. If there is a conflict between these Terms and specific bonus rules, the specific promotion terms take precedence for that promotion.
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## Deposits and withdrawals
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We support Visa, Mastercard, and Skrill for deposits. Deposits via these methods start at $10, are instant, and carry no fees. Withdrawal support is available for Visa and Skrill, and withdrawals are processed within 1–3 business days after approval.
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You are responsible for ensuring that the payment method you use is valid, belongs to you, and is permitted in your location. We may reject, reverse, or delay a payment where needed to comply with legal obligations, risk checks, card issuer rules, payment partner requirements, or verification controls.
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Any processing time for withdrawals begins only after we have approved the request. Additional checks can extend the time needed to process a payment. We may also apply internal limits, which can vary by method, account status, or regulatory obligations.
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## Account conduct
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You must use our platform lawfully and respectfully. You must not attempt to interfere with our systems, exploit bugs, manipulate outcomes, use automated tools to gain an unfair advantage, or engage in any activity that undermines the integrity of our games or services.
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We may take reasonable technical and operational steps to detect abuse, suspicious activity, bonus misuse, identity concerns, payment risk, or other conduct that may harm players or our platform.
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If we identify conduct that breaches these Terms or our applicable game or promotional rules, we may suspend play, void affected transactions where allowed, withhold benefits derived from the breach, or take other proportionate action.
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## Mobile access and service availability
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Our platform is available through a responsive mobile browser experience. We do not provide a native Android or iOS app. You are responsible for ensuring that your device, browser, and internet connection are suitable for accessing our services safely.
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We aim to keep our platform available and stable, but we may suspend, interrupt, or modify access for maintenance, upgrades, security checks, technical failures, provider interruptions, or legal compliance needs. We are not responsible for losses caused by network failures, device issues, or temporary service interruptions outside our reasonable control.
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## Security
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We use SSL encryption to help protect data transmitted between your device and our platform. You remain responsible for keeping your account details confidential and for logging out after each session on shared or public devices.
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If you believe your account, password, or payment details have been compromised, you should change your credentials immediately and contact support through our available channels so we can take appropriate protective action.
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## Responsible gambling
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We provide deposit limits, loss limits, wager limits, session limits, reality checks, time-outs, and self-exclusion tools. These tools are designed to help players stay in control of their gaming activity.
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If you want to reduce your play, you should use the tools available in your account or contact our support team for assistance. Where required, we may apply additional account protections in line with our regulatory and responsible-gambling obligations.
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## Support
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Our support team is available by live chat and email every day from 08:00 to 24:00. We use these channels to help with account access, payment queries, bonus questions, and technical issues relating to our services.
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Support responses are provided for operational assistance only and do not override these Terms, game rules, verification requirements, or payment controls.
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## Liability and technical issues
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We provide our services with reasonable care and skill, but no online gaming platform can guarantee uninterrupted access or error-free operation at all times. To the extent permitted by applicable law and regulatory requirements, we are not responsible for losses arising from your misuse of the platform, third-party payment failures, device problems, or interrupted connectivity.
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Nothing in these Terms limits any liability that cannot lawfully be limited. Where a situation requires correction, investigation, or reversal under our rules or legal obligations, our records and operational determinations will generally govern unless there is a clear error.
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## Changes to these Terms
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We may update these Terms when needed to reflect changes in our services, payment arrangements, game content, regulatory requirements, or operational practices. When we make a material change, we will take reasonable steps to make the updated version available on our platform.
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Your continued use of Martin Casino after an update takes effect means you accept the revised Terms. If you do not agree to the updated Terms, you should stop using our services.
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## Governing law and contact
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These Terms are linked to our licensed operation under the Malta Gaming Authority and apply alongside any mandatory legal requirements relevant to the markets we serve. Any dispute, process, or enforcement step must be handled in a manner consistent with applicable law and regulatory expectations.
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For account, payment, verification, or service questions, you can contact us through the support channels we provide on our platform. We will use the contact details associated with your account where we need to communicate about verification, security, or operational matters.
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