154 lines
7.8 KiB
Markdown
154 lines
7.8 KiB
Markdown
---
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title: "Martin Casino Privacy Policy"
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linkTitle: Privacy Policy
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description: "How we collect, use and protect personal data at Martin Casino."
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h1: Privacy Policy
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slug: privacy-policy
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weight: 1
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showInNav: false
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showInFooter: true
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footerGroup: legal
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relatedPages:
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- "{{< relref \"about-review.md\" >}}"
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- "{{< relref \"responsible-gambling.md\" >}}"
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- "{{< relref \"faq.md\" >}}"
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schemaType: none
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translationKey: legal-privacy-policy
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date: 2026-07-21
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lastmod: 2026-07-21
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hideCta: true
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---
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## Privacy Policy
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This Privacy Policy explains how we collect, use, share and protect personal data when players use Martin Casino. It applies to our website, account services, game access, promotions, payments, support channels and any related communications.
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By using our platform, you acknowledge that we process personal data in line with this policy and applicable law. If you do not agree with any part of it, you should stop using our services.
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## Who We Are
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Martin Casino is operated by Thorne Media Ltd and licensed by the Malta Gaming Authority under licence MGA/XXX/XXXX. We operate for players in the United Kingdom and Germany and support GBP and EUR.
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For privacy purposes, we act as the controller of the personal data we process in connection with our services.
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## What We Collect
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We may collect the following categories of personal data when you use our platform:
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- Account and contact details, such as your name, email address, date of birth, country, language and communication preferences.
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- Verification data, including passport or national ID details, proof of address and any source-of-funds information we may need to review.
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- Transaction data, such as deposit and withdrawal information, payment method details and related cashier activity.
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- Device and usage data, including IP address, browser information, session activity, mobile access data and security logs.
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- Support communications, including live chat and email correspondence.
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- Responsible-gambling data, including limits, reality check settings, time-outs and self-exclusion preferences.
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## Why We Use Personal Data
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We use personal data to operate our services and to manage our relationship with players. This includes:
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- Creating and administering accounts.
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- Processing deposits, withdrawals and payment checks.
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- Verifying identity and carrying out KYC checks.
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- Meeting our legal, regulatory and licence obligations.
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- Detecting, preventing and investigating fraud, abuse and other misuse.
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- Providing customer support.
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- Managing bonuses, promotions and service communications.
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- Applying responsible-gambling tools and safety measures.
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- Improving platform performance, security and user experience.
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## Legal Basis
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We only rely on legal bases that apply to the specific processing activity. These may include legal obligation, contract performance, legitimate interests and consent where required.
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[PLACEHOLDER: precise administrator field needed]
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## KYC and Verification
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We may ask players to provide a passport or national ID and proof of address. Source-of-funds checks may also apply. Verification may be required before withdrawals, during compliance reviews or whenever we need to confirm account ownership or transaction legitimacy.
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We may pause some account features while checks are pending. This helps us protect players, uphold our licence obligations and reduce the risk of fraud or misuse.
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## Payments and Financial Data
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We support Visa, Mastercard and Skrill for deposits. Deposits start at $10 and are instant, with no fees stated for those methods. Withdrawals are available to Visa and Skrill and are processed within 1–3 business days after approval.
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We process payment information only to the extent needed to run the cashier, complete transactions, detect fraud, meet financial controls and support account integrity.
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## Sharing Personal Data
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We may share personal data with service providers and other third parties that help us run the platform, verify identity, process payments, maintain security, provide support, host infrastructure, deliver communications or meet regulatory duties.
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[PLACEHOLDER: precise administrator field needed]
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We may also disclose data where required by law, licence conditions, court order, regulator request or to protect our rights, our platform, our players or the integrity of our services.
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## International Transfers
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Where personal data is transferred outside the country in which it was collected, we take appropriate steps to protect it and to support lawful transfer arrangements.
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[PLACEHOLDER: precise administrator field needed]
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## Data Retention
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We keep personal data only for as long as needed for the purposes set out in this policy, including account administration, legal and regulatory obligations, financial recordkeeping, dispute handling, fraud prevention and security review.
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Retention periods depend on the type of data, the service used and the legal requirements that apply.
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[PLACEHOLDER: precise administrator field needed]
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## Security
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We use SSL encryption to help protect data in transit. We also apply operational and technical controls designed to reduce the risk of unauthorised access, misuse, alteration or loss.
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No online system is completely risk-free, but we work to maintain a secure environment for our players and account data.
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## Cookies And Tracking
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We use cookies and similar technologies to keep the site working, remember preferences, understand usage, improve performance and support account security.
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Some cookies are necessary for essential platform functions. Others may help us analyse traffic or personalise parts of the experience.
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[PLACEHOLDER: precise administrator field needed]
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## Your Rights
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Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, and to receive a copy of your data in a portable format where applicable.
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You may also be able to manage marketing preferences or withdraw consent where processing is based on consent.
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If you want to exercise a right, contact us using the details in this policy. We may need to verify your identity before responding.
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## Marketing Communications
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We may send service updates, account notices, verification reminders, safety messages and other operational communications that are necessary for the use of our platform.
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Where consent or other permission is required for promotional messages, we will use it only in line with applicable law and your preferences.
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## Children And Age Restriction
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Martin Casino is for adults only. The age restriction is 18+. We do not knowingly collect personal data from anyone under the legal age for our services.
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If we become aware that such data has been collected, we will take appropriate steps to address it.
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## Responsible Gambling And Safety
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We support deposit limits, loss limits, wager limits, session limits, reality checks, time-outs and self-exclusion. We may use relevant account data to administer these controls and protect player wellbeing.
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If you need help managing your play, use the responsible-gambling tools available on our platform and contact support through the channels below.
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## Support And Contact
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You can contact us by live chat or email every day from 08:00 to 24:00.
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[PLACEHOLDER: precise administrator field needed]
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## Changes To This Policy
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We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, security practices or operational needs. When we do, we will publish the updated version on this page and change the lastmod date.
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We encourage players to review this policy regularly so they stay informed about how we handle personal data.
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## Related Pages
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See also [our responsible gambling page]({{< relref "responsible-gambling.md" >}}), [our FAQ page]({{< relref "faq.md" >}}) and [our review page]({{< relref "about-review.md" >}}).
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