101 lines
3.8 KiB
YAML
101 lines
3.8 KiB
YAML
- question: "Who operates Martin Casino?"
|
|
answer: Martin Casino is operated by Thorne Media Ltd.
|
|
category: operator
|
|
weight: 1
|
|
|
|
- question: "Which licence does Martin Casino hold?"
|
|
answer: Martin Casino is licensed by the Malta Gaming Authority under licence number MGA/XXX/XXXX.
|
|
category: licence
|
|
weight: 2
|
|
|
|
- question: "What is the minimum age to join Martin Casino?"
|
|
answer: You must be 18 or older to play on Martin Casino.
|
|
category: account
|
|
weight: 3
|
|
|
|
- question: "How do I register an account?"
|
|
answer: You can register by opening the registration page and completing the sign-up details requested for a new account.
|
|
category: registration
|
|
weight: 4
|
|
|
|
- question: "How do I log in to my account?"
|
|
answer: Use your registered account details on the login page to access your profile and start playing.
|
|
category: login
|
|
weight: 5
|
|
|
|
- question: "What should I do if I forget my password?"
|
|
answer: Use the password recovery option on the login flow to reset your access details.
|
|
category: account recovery
|
|
weight: 6
|
|
|
|
- question: "Are bonuses available on the platform?"
|
|
answer: We offer bonuses through the promotions section when current offers are available on the platform.
|
|
category: bonuses
|
|
weight: 7
|
|
|
|
- question: "How do bonus wagering rules work?"
|
|
answer: "When a bonus includes wagering requirements, you must meet the stated playthrough before any linked bonus balance can become available for withdrawal."
|
|
category: bonuses
|
|
weight: 8
|
|
|
|
- question: "Is there a maximum bet rule on bonuses?"
|
|
answer: "If a promotion includes a maximum bet rule, you must stay within that limit while wagering the bonus."
|
|
category: bonuses
|
|
weight: 9
|
|
|
|
- question: "Do bonuses expire?"
|
|
answer: "If a promotion includes an expiry date, you need to use it within the stated time limit."
|
|
category: bonuses
|
|
weight: 10
|
|
|
|
- question: "Which payment methods are available?"
|
|
answer: "Our platform provides payment methods through the deposit and withdrawal sections, where the available options are listed."
|
|
category: payments
|
|
weight: 11
|
|
|
|
- question: "Which currencies do you support?"
|
|
answer: Supported currencies are shown in the account and payment areas of the platform when you make a deposit or withdrawal.
|
|
category: payments
|
|
weight: 12
|
|
|
|
- question: "Why is my withdrawal pending?"
|
|
answer: A withdrawal can remain pending while we process the request and complete any required checks.
|
|
category: withdrawals
|
|
weight: 13
|
|
|
|
- question: "Do you carry out KYC checks?"
|
|
answer: Yes. We may ask for KYC documents when we need to verify an account or meet compliance requirements.
|
|
category: verification
|
|
weight: 14
|
|
|
|
- question: "Can you request source-of-funds documents?"
|
|
answer: Yes. We may request source-of-funds information where needed for compliance and player protection.
|
|
category: verification
|
|
weight: 15
|
|
|
|
- question: "Which game providers do you feature?"
|
|
answer: "We work with Pragmatic Play, Play'n GO, Evolution and NetEnt."
|
|
category: games
|
|
weight: 16
|
|
|
|
- question: "What is a featured game on the site?"
|
|
answer: "Gates of Olympus is a featured slot from Pragmatic Play with a 96.5% RTP, high volatility and multiplier orbs up to 500x."
|
|
category: games
|
|
weight: 17
|
|
|
|
- question: "Can I use Martin Casino on mobile?"
|
|
answer: Yes. Our platform is designed for mobile access so you can play and manage your account on the move.
|
|
category: mobile
|
|
weight: 18
|
|
|
|
- question: "How can I contact support?"
|
|
answer: "You can contact our support team through the contact details provided on the platform, including hello@luckythorne.example."
|
|
category: support
|
|
weight: 19
|
|
|
|
- question: "Can I close my account or set limits?"
|
|
answer: "Yes. You can use the account control and safer-play options to close your account, set limits or take a time-out."
|
|
category: responsible gambling
|
|
weight: 20
|
|
|