- question: "Who operates Martin Casino?"
  answer: Martin Casino is operated by Thorne Media Ltd.
  category: operator
  weight: 1

- question: "Which licence does Martin Casino hold?"
  answer: Martin Casino is licensed by the Malta Gaming Authority under licence number MGA/XXX/XXXX.
  category: licence
  weight: 2

- question: "What is the minimum age to join Martin Casino?"
  answer: You must be 18 or older to play on Martin Casino.
  category: account
  weight: 3

- question: "How do I register an account?"
  answer: You can register by opening the registration page and completing the sign-up details requested for a new account.
  category: registration
  weight: 4

- question: "How do I log in to my account?"
  answer: Use your registered account details on the login page to access your profile and start playing.
  category: login
  weight: 5

- question: "What should I do if I forget my password?"
  answer: Use the password recovery option on the login flow to reset your access details.
  category: account recovery
  weight: 6

- question: "Are bonuses available on the platform?"
  answer: We offer bonuses through the promotions section when current offers are available on the platform.
  category: bonuses
  weight: 7

- question: "How do bonus wagering rules work?"
  answer: "When a bonus includes wagering requirements, you must meet the stated playthrough before any linked bonus balance can become available for withdrawal."
  category: bonuses
  weight: 8

- question: "Is there a maximum bet rule on bonuses?"
  answer: "If a promotion includes a maximum bet rule, you must stay within that limit while wagering the bonus."
  category: bonuses
  weight: 9

- question: "Do bonuses expire?"
  answer: "If a promotion includes an expiry date, you need to use it within the stated time limit."
  category: bonuses
  weight: 10

- question: "Which payment methods are available?"
  answer: "Our platform provides payment methods through the deposit and withdrawal sections, where the available options are listed."
  category: payments
  weight: 11

- question: "Which currencies do you support?"
  answer: Supported currencies are shown in the account and payment areas of the platform when you make a deposit or withdrawal.
  category: payments
  weight: 12

- question: "Why is my withdrawal pending?"
  answer: A withdrawal can remain pending while we process the request and complete any required checks.
  category: withdrawals
  weight: 13

- question: "Do you carry out KYC checks?"
  answer: Yes. We may ask for KYC documents when we need to verify an account or meet compliance requirements.
  category: verification
  weight: 14

- question: "Can you request source-of-funds documents?"
  answer: Yes. We may request source-of-funds information where needed for compliance and player protection.
  category: verification
  weight: 15

- question: "Which game providers do you feature?"
  answer: "We work with Pragmatic Play, Play'n GO, Evolution and NetEnt."
  category: games
  weight: 16

- question: "What is a featured game on the site?"
  answer: "Gates of Olympus is a featured slot from Pragmatic Play with a 96.5% RTP, high volatility and multiplier orbs up to 500x."
  category: games
  weight: 17

- question: "Can I use Martin Casino on mobile?"
  answer: Yes. Our platform is designed for mobile access so you can play and manage your account on the move.
  category: mobile
  weight: 18

- question: "How can I contact support?"
  answer: "You can contact our support team through the contact details provided on the platform, including hello@luckythorne.example."
  category: support
  weight: 19

- question: "Can I close my account or set limits?"
  answer: "Yes. You can use the account control and safer-play options to close your account, set limits or take a time-out."
  category: responsible gambling
  weight: 20