101 lines
4.4 KiB
YAML
101 lines
4.4 KiB
YAML
- question: "Where is Win Beast available?"
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answer: "Win Beast serves players in regulated markets including the Netherlands and Greece, while some countries are restricted."
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category: account and access
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weight: 1
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- question: "How old must I be to play at Win Beast?"
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answer: Our services are intended for players aged 18 and over.
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category: responsible play
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weight: 2
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- question: "How do I create an account?"
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answer: "Go to registration, complete the sign-up form, and follow the steps to open your player account."
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category: account and access
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weight: 3
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- question: "What should I do if I cannot log in?"
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answer: "Check that your email and password are entered correctly, then use the login recovery steps if you still cannot access your account."
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category: account and access
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weight: 4
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- question: "How do I reset my password?"
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answer: Use the password recovery option on the login page and follow the instructions sent to your registered email address.
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category: account and access
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weight: 5
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- question: "Does Win Beast offer two-factor authentication?"
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answer: "Two-factor authentication is not listed as a standard account feature, so account access should be managed through your registered login details and password recovery tools."
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category: account and access
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weight: 6
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- question: "What is the main welcome bonus?"
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answer: "The Welcome Pack offers up to €/£3000 plus 300 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
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category: bonuses
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weight: 7
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- question: "What is the 1st Deposit Bonus?"
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answer: "The 1st Deposit Bonus gives 100% up to €/£1000 plus 100 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
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category: bonuses
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weight: 8
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- question: "What is the 2nd Deposit Bonus?"
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answer: "The 2nd Deposit Bonus gives 50% up to €/£1000 plus 100 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
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category: bonuses
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weight: 9
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- question: "What is the 3rd Deposit Bonus?"
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answer: "The 3rd Deposit Bonus gives 100% up to €/£1000 plus 100 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
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category: bonuses
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weight: 10
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- question: "How does Weekly Cashback work?"
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answer: "Weekly Cashback offers 6% up to €/£3000 on Mondays, with a minimum deposit of €/£5 and 30x wagering."
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category: bonuses
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weight: 11
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- question: "What are the rules for bonus wagering and expiry?"
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answer: "Each promotion has its own wagering requirement and time window, so players should review the bonus details before activating any offer."
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category: bonuses
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weight: 12
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- question: "Which deposit methods can I use?"
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answer: "Supported deposit methods include Visa, MasterCard, bank transfer, iDEAL, Rabobank, ING Bank, ABN AMRO, Revolut, Apple Pay, Paysafecard and cryptocurrency options."
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category: payments
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weight: 13
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- question: "Which currencies are supported?"
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answer: "The published bonus and payment details are shown in €/£, and cryptocurrency deposits are available through BTC, ETH, LTC and USDT."
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category: payments
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weight: 14
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- question: "Are there fees on deposits or withdrawals?"
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answer: "No specific fee schedule is stated in the published information, so the amount and method you choose should be reviewed before you confirm a transaction."
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category: payments
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weight: 15
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- question: "What is the minimum withdrawal?"
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answer: The minimum withdrawal is €/£20.
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category: withdrawals
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weight: 16
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- question: "How long do withdrawals take?"
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answer: "Card and bank transfer withdrawals can take up to 24 hours or 1 to 3 business days depending on the method, while crypto withdrawals are typically processed within 24 hours."
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category: withdrawals
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weight: 17
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- question: "Why is my withdrawal pending?"
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answer: "A withdrawal can remain pending while the payment is reviewed, the selected method is processed, or account checks are completed."
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category: withdrawals
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weight: 18
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- question: "Do I need KYC or source-of-funds checks?"
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answer: "Yes, account verification may be required before withdrawals are approved, and additional checks can be requested where needed."
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category: withdrawals
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weight: 19
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- question: "What games and providers do you offer?"
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answer: "We offer over 8000 games, more than 1000 live games and over 2500 jackpot titles from providers including Pragmatic Play, Yggdrasil, Betsoft, NetEnt, Hacksaw, Quickspin, Ezugi, Evolu?"
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category: games and support
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weight: 20
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