11 KiB
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| Privacy Policy | Privacy | Our privacy policy explains how we collect, use, store and protect player data across our services. | Privacy Policy | privacy-policy | 999 | false | true | legal |
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none | legal-privacy-policy | 2026-07-23 | 2026-07-23 | true |
Privacy Policy
This Privacy Policy explains how we handle personal data when players use our services, create an account, contact support, deposit funds, make withdrawals, or browse our platform. We keep this page focused on the data that is relevant to our operations, the choices available to our players, and the responsibilities that apply when using an international online casino and sportsbook environment.
Our platform is managed by an international operator and operates under a Costa Rica regulatory licence. We provide services to players across multiple regions, including European markets and Canada, and we support payments in Euros, British Pounds, Canadian Dollars, and major global digital assets. Because our services are delivered across different channels and payment methods, we process personal data in a structured way to operate the account, support payments, verify identity where required, and protect the integrity of our platform.
Who we are
We operate Lizaro Casino as an offshore online gambling site managed by an international operator. Our services include casino play, live dealer gaming, mini-games, virtual tables, a sports betting section, and related account features such as registration, payments, loyalty progression, and customer support.
For privacy purposes, we are the party responsible for handling account data you provide to us through registration forms, cashier actions, support contact, and verification requests. We use that information to maintain your account, process transactions, meet operational requirements, and provide the services you request from our platform.
Information we collect
We collect the information needed to create and maintain a player account, process payments, respond to support requests, and carry out security and verification checks. Typical information includes the details you enter during registration, such as your name, email address, and age.
When you use our cashier and verification flows, we may also process payment-related information and KYC documentation. Full KYC document submission, including government photo ID, proof of address, and payment ownership verification, is mandatory before the first withdrawal approval. That means we may handle identity records, address records, and payment ownership evidence in order to complete the withdrawal review process.
We also process technical and service-related information generated through your interaction with our platform. This can include account activity, payment selections, support correspondence, and platform usage patterns necessary to operate the service, maintain security, and keep our systems functioning smoothly.
How we use your data
We use personal data to provide our services and maintain your account. That includes account creation, age checks, cashier processing, bonus administration, loyalty tier progression, customer support handling, security monitoring, and withdrawal review.
We also use data to administer the platform’s operational rules. For example, our welcome package is applied across the first four deposits, and the relevant bonus and wagering conditions must be tracked correctly against the account. We use account and transaction data to determine whether a deposit qualifies for a promotion, whether a request is eligible for review, and how loyalty tiers affect limits and benefits.
We use verification data where required to protect the integrity of withdrawals and account access. Basic registration requires standard profile creation details and does not force document uploads during initial sign-up, but full KYC is required before the first withdrawal approval. This approach allows players to open an account quickly while still allowing us to complete the checks needed for payouts and account integrity.
We also use personal data to provide customer support through our on-site chat portal, which operates 24 hours a day, 7 days a week, and through the official support mailbox at support@lizaro.com. Support records may be retained as part of our service history so we can investigate disputes, resolve account issues, and improve service quality.
Payments and transaction data
Our cashier supports Visa and Mastercard credit and debit cards, Skrill, MiFinity, Revolut, Zimpler, various local Nordic banking options, and major crypto assets including Bitcoin, Ethereum, Tether, Litecoin, and XRP. We process payment-related information only as needed to complete deposits, manage withdrawals, and verify ownership where required.
Processing times depend on the banking channel selected by the player, and crypto options usually register as the fastest. We may retain transaction records to support accounting, fraud monitoring, compliance tasks, and dispute resolution.
Some payment methods are excluded from promotional activation. Deposits initiated via Skrill or Neteller are explicitly excluded from welcome bonus activation. Where a payment method is used for a transaction, we retain the details needed to identify the channel, apply the correct internal rules, and keep accurate account records.
Verification and account security
We use verification and security measures to protect our platform and our players. Our games are supplied by major studios that undergo external, independent auditor assessments to verify random number generation. That fairness framework supports trust in the game environment and helps us maintain operational standards.
When we need to verify identity, we may ask for government-issued photo ID, proof of address, and payment ownership evidence. We use this information to confirm that the account holder is the person requesting the withdrawal and to reduce misuse of payment channels. We also use account data to support risk checks, security reviews, and platform integrity controls.
Cookies and device data
We use cookies and similar technologies to run our website, keep sessions active, remember preferences, and understand how the platform is used. These technologies help us deliver a mobile-optimized website that works directly through standard smartphone and tablet browsers on iOS and Android without requiring app store downloads.
Cookies may also support sign-in persistence, performance measurement, and security functions. Where a cookie is essential for the operation of the platform, it helps us deliver account access and maintain service continuity. Where a cookie supports analytics or preference handling, it improves the way our players experience the site.
Retention
We keep personal data for as long as needed to operate the account, provide the services requested, complete verification, administer payments, handle disputes, and meet platform obligations. Retention periods can vary according to the type of record, the purpose for which it was collected, and the operational context in which it is stored.
We retain payment, account, support, and verification records to support withdrawal reviews, compliance checks, and internal administration. We also retain records where needed to resolve disputes, manage loyalty tier rules, or preserve account history. If a specific retention period must be stated for a particular category of data, that period should be inserted where required by the administrator.
Sharing and service providers
We may share data with service providers that support our operations, including payment processors, verification partners, technology providers, and other service partners needed to deliver our platform. We use such sharing only where it is necessary to run our services, process transactions, or support the functions players rely on.
We do not add unnecessary parties to the processing chain. Any sharing is limited to the operational purpose at hand, and we expect providers that support our platform to handle information responsibly and in line with the role they perform for us.
International operation
Our services are offered through an international offshore structure, and our player base includes multiple regions. That means data may be processed in different jurisdictions as needed to run the platform, support payments, and maintain service delivery. We operate under a Costa Rica regulatory licence and manage our services as an international operator.
Players should understand that our responsible gambling controls and account limitations are handled through our platform settings or by direct request to support. We do not participate in the UK's centralized GamStop self-exclusion database. Players who need limits or time breaks can request account limitations or adjust settings internally through the platform’s account tools.
Your choices
Players can manage certain account settings directly through their profile and can request support if they need help with access, account controls, or service questions. Where the platform permits, you may adjust account limitations such as deposit caps or individual time breaks through the account settings page.
If you need assistance with your information, our support team is available through live chat around the clock or by email at support@lizaro.com. We use support contact records to track and resolve the matter raised, and we may ask for verification details before discussing sensitive account information.
Children and age restriction
Our services are intended only for adults. The platform applies an 18+ age restriction. We do not knowingly offer services to minors, and we require age information during registration to support account eligibility checks.
Loyalty, bonuses and account data
We use account data to manage bonuses and loyalty progression. New registrants can claim a 250% match bonus up to €/£3,000 plus 350 Free Spins, distributed across the first four deposits, subject to a minimum transfer of €/£20 and a 35x wagering requirement within a 10-day time limit. A separate 100% sports bonus up to €300 is also available with 6x rollover on both deposit and bonus.
We use transaction and account activity to assess whether bonus terms have been met, how loyalty points are earned, and which tier benefits apply. Our loyalty structure is built around a transparent point-collection system where players earn fixed points via real-money gameplay, and those points can move players into higher tier brackets with improved cashback ratios and altered payout caps.
Changes to this policy
We may update this Privacy Policy when our services, operational requirements, or platform processes change. Any update will be reflected on this page with the current date so players can review the latest version before continuing to use our services.
Contact us
For privacy-related questions or account support, players can contact us through our 24/7 live chat or by email at support@lizaro.com.
If you want to review related account processes, you can read our [registration guidance]({{< relref "registration.md" >}}), [deposit information]({{< relref "deposit.md" >}}), [withdrawal information]({{< relref "withdrawal.md" >}}), [responsible gambling page]({{< relref "responsible-gambling.md" >}}), or [FAQ page]({{< relref "faq.md" >}}).