66 lines
4.8 KiB
YAML
66 lines
4.8 KiB
YAML
- question: "How do I create an account at GigaCasino?"
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answer: "Select the sign-up option on the operator's site and complete the registration form with your personal details and contact information. You will need to confirm you are of legal age and accept the terms and conditions before your account is active. See our registration guide for a step-by-step walkthrough."
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category: Account
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weight: 10
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- question: "I've forgotten my password. How do I reset it?"
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answer: "Use the password reset or \"forgot password\" link on the login screen. Enter the email address linked to your account and follow the instructions in the message you receive to set a new password. If no email arrives, check your spam folder before contacting support."
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category: Account
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weight: 20
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- question: "Why is my account locked, and how do I unlock it?"
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answer: "An account can be locked for security reasons, such as repeated failed logins, or while identity checks are completed. Contact the support team so they can confirm what is needed to restore access. For your protection, never share your login details with anyone."
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category: Account
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weight: 30
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- question: "What is the minimum deposit at GigaCasino?"
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answer: "The minimum deposit can vary depending on the payment method you choose. The exact amount is shown in the cashier when you make a deposit, so check the current figure there before you pay."
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category: Payments
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weight: 40
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- question: "How long do withdrawals take?"
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answer: "Withdrawal times depend on the payment method and any identity checks that need to be completed first. Processing usually begins once your withdrawal request is approved, after which your provider or bank handles the transfer. Check the cashier and the operator's terms for the timeframes that apply to your chosen method."
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category: Payments
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weight: 50
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- question: "What documents do I need for KYC verification?"
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answer: Know Your Customer (KYC) checks are a standard regulatory requirement. You are typically asked for proof of identity (such as a passport or ID card) and proof of address (such as a recent utility bill or bank statement). The operator will tell you exactly what is required and when. Completing this early helps avoid delays on withdrawals.
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category: Account
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weight: 60
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- question: "Does GigaCasino charge fees on deposits or withdrawals?"
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answer: "Any fees depend on the operator's policy and the payment provider you use. Some methods may carry charges applied by the provider rather than the casino. Review the cashier and the terms and conditions for fee details before transacting."
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category: Payments
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weight: 70
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- question: "What is the welcome bonus?"
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answer: "Welcome offers and their terms are set by the operator and can change over time. Any bonus comes with conditions, so read the specific terms before opting in. See our bonuses page for the latest details. T&Cs apply, and you should verify the current offer on the operator's site."
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category: Bonuses
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weight: 80
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- question: "What does wagering (playthrough) mean?"
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answer: "Wagering, or playthrough, is the number of times you must bet a bonus amount before any related winnings can be withdrawn. For example, a wagering requirement means the bonus and sometimes the deposit must be played through a set number of times. Always check the wagering terms attached to a specific offer, as they differ between promotions."
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category: Bonuses
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weight: 90
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- question: "Can I claim more than one bonus at a time?"
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answer: "This depends on the operator's bonus rules. Many casinos only allow one active bonus at a time and may require you to finish or forfeit a current bonus before claiming another. Read the terms of each promotion to see what is permitted."
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category: Bonuses
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weight: 100
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- question: "Is GigaCasino legal and safe to use?"
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answer: "GigaCasino is operated by Thorne Media Ltd under a licence from the Malta Gaming Authority (MGA/XXX/XXXX). Licensed operators are required to follow rules on player protection, fund handling and fair play. You are responsible for ensuring that online gambling is legal in your own jurisdiction before you play."
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category: General
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weight: 110
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- question: "Can I set deposit limits or self-exclude?"
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answer: "Licensed operators provide responsible gambling tools, which commonly include deposit limits, time-outs and self-exclusion. You can usually manage these in your account settings or by contacting support. See our responsible gambling page for more on the tools available and where to find help."
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category: General
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weight: 120
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- question: "How do I contact customer support?"
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answer: "You can reach GigaCasino support by email at hello@luckythorne.example, along with any other help channels listed on the operator's site. For account-specific matters, contacting support directly is the fastest route to a resolution."
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category: General
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weight: 130
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