101 lines
4.3 KiB
YAML
101 lines
4.3 KiB
YAML
- question: "Who operated Vegas Hero?"
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answer: "Vegas Hero was operated by Genesis Global Limited, a company registered in Malta."
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category: operator
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weight: 1
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- question: "Which licences did Vegas Hero hold?"
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answer: Vegas Hero held licences from the Malta Gaming Authority and the UK Gambling Commission under licence number MGA/CRP/314/2015.
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category: licence
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weight: 2
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- question: "Which markets did Vegas Hero serve?"
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answer: "Our platform focused on the United Kingdom, Canada, Nordic countries and parts of Europe."
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category: markets
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weight: 3
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- question: "Which currencies could players use?"
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answer: "Vegas Hero supported GBP, EUR, USD, CAD and ZAR."
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category: payments
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weight: 4
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- question: "Was Vegas Hero open to players under 18?"
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answer: No. Vegas Hero was restricted to players aged 18 and over.
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category: responsible gambling
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weight: 5
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- question: "How did registration work?"
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answer: "Registration was handled through the account sign-up process on our platform, after which players could log in and use the cashier, bonuses and games once their account details were completed."
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category: account
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weight: 6
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- question: "What should I do if I forgot my login details?"
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answer: "Players used the account recovery tools on the sign-in page to regain access, then completed any security steps needed before returning to their account."
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category: account
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weight: 7
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- question: "Did Vegas Hero offer two-factor authentication?"
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answer: "Account security was supported through the platform's login safeguards and account controls, and players were expected to keep their credentials secure."
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category: account security
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weight: 8
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- question: "What was the main welcome bonus?"
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answer: The main welcome package offered up to 1000 in bonus funds plus 50 to 200 free spins on selected slots.
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category: bonuses
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weight: 9
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- question: "Were bonus terms such as wagering and max bet part of the offer?"
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answer: "Yes. Like all casino promotions, the welcome package was subject to promotion terms that covered wagering, eligible games, bet limits and expiry rules."
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category: bonuses
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weight: 10
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- question: "What payment methods did Vegas Hero accept?"
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answer: "Our cashier supported Visa, Mastercard, Skrill, Neteller, ecoPayz and Paysafecard."
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category: payments
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weight: 11
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- question: "What was the minimum deposit?"
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answer: The standard minimum deposit was 10 for the supported payment methods.
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category: payments
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weight: 12
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- question: "How long did withdrawals take?"
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answer: "E-wallet withdrawals could take instant to 24 hours, while cards and bank transfers typically took 1 to 5 business days."
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category: withdrawals
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weight: 13
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- question: "Was KYC required before withdrawal?"
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answer: "Yes. Identity verification was required before the first withdrawal and included photo ID, proof of address and proof of payment ownership."
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category: verification
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weight: 14
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- question: "Did Vegas Hero charge fees for deposits or withdrawals?"
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answer: "The platform used standard payment methods and processing times, and any method-specific fees depended on the payment service used."
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category: payments
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weight: 15
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- question: "What games and providers were available?"
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answer: "The casino catalogue included jackpots, video slots, RNG tables and live dealer games from NetEnt, Microgaming, Play'n GO, Evolution Gaming, Quickspin and Yggdrasil."
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category: games
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weight: 16
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- question: "Could I play on mobile without downloading an app?"
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answer: "Yes. Vegas Hero used a responsive HTML5 web platform for iOS and Android, so no mandatory app download was needed."
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category: mobile
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weight: 17
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- question: "What support channels were available?"
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answer: "Support was available 24/7 through live chat, email ticketing and international telephone lines."
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category: support
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weight: 18
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- question: "What responsible gambling tools were available?"
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answer: "Players could use deposit limits, session reminders, wagering limits, loss limits, cool-off periods and permanent self-exclusion."
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category: responsible gambling
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weight: 19
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- question: "Could players close or pause their account?"
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answer: "Players could manage their account status through the safer gambling controls, including cool-off periods and permanent self-exclusion options."
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category: account management
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weight: 20
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