61 lines
4.6 KiB
YAML
61 lines
4.6 KiB
YAML
- question: "How do I create an account at OlegCasino?"
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answer: "Open the registration page, enter your email and personal details, choose a secure password and confirm you are of legal age. You will usually need to verify your email address before your account is fully active. You can start at the [registration page]({{< relref \"registration.md\" >}})."
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category: Account
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weight: 10
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- question: "I forgot my password. How do I reset it?"
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answer: "Select the 'forgot password' link on the login screen and enter the email address linked to your account. The operator sends a reset link to that address so you can set a new password. If the email does not arrive, check your spam folder before contacting support."
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category: Account
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weight: 20
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- question: "Why is my account locked, and how do I unlock it?"
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answer: "Accounts are usually locked for security reasons, such as several failed login attempts, or while identity checks are completed. Contact the OlegCasino support team, who can explain the reason and tell you what is needed to restore access. Never share your password with anyone."
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category: Account
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weight: 30
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- question: "What is the minimum deposit at OlegCasino?"
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answer: "The minimum deposit depends on the payment method you choose and the operator's current terms. Check the cashier or the operator's payments information for the exact amount before you deposit. Details for adding funds are on the [deposit page]({{< relref \"deposit.md\" >}})."
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category: Payments
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weight: 40
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- question: "How long do withdrawals take?"
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answer: "Withdrawal times vary by method. E-wallets are typically faster than bank transfers or card payouts, and any request may first pass through a processing and verification review. See the [withdrawal page]({{< relref \"withdrawal.md\" >}}) and the operator's terms for current timeframes. T&Cs apply."
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category: Payments
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weight: 50
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- question: "What documents do I need for KYC verification?"
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answer: Know Your Customer checks are a standard licensing requirement. You are generally asked for proof of identity (such as a passport or ID card) and proof of address (such as a recent utility bill or bank statement). The operator confirms exactly which documents it needs during verification.
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category: Payments
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weight: 60
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- question: "Does OlegCasino charge fees on deposits or withdrawals?"
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answer: "The operator's fee policy is set out in its terms and in the cashier at the point of payment. Your bank, card issuer or e-wallet provider may also apply their own charges or currency conversion costs. Review both before you transact so there are no surprises."
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category: Payments
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weight: 70
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- question: "How does the welcome bonus work?"
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answer: "Welcome offers typically match a share of your first deposit or add bonus funds or spins once you qualify. The exact percentage, value and eligibility are set by the operator. Always read the offer terms before opting in. You can review current offers on the [bonuses page]({{< relref \"bonuses.md\" >}}). T&Cs apply."
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category: Bonuses
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weight: 80
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- question: "What are wagering requirements?"
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answer: "Wagering requirements state how many times you must bet a bonus (and sometimes the deposit) before you can withdraw related winnings. Different games often contribute at different rates towards this total. The specific multiplier and rules appear in the operator's bonus terms. T&Cs apply."
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category: Bonuses
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weight: 90
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- question: "Can I claim more than one bonus at the same time?"
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answer: Most operators allow only one active bonus at a time and apply rules about claiming offers in sequence. Attempting to combine promotions that are not meant to be stacked can void them. Check the OlegCasino promotion terms to confirm what is permitted before you opt in.
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category: Bonuses
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weight: 100
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- question: "Is OlegCasino legal and safe to use?"
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answer: "OlegCasino is operated by Thorne Media Ltd under a Malta Gaming Authority licence (MGA/XXX/XXXX), which sets rules on player protection, fund handling and fair play. Online gambling availability still depends on the laws where you live, so confirm it is permitted in your jurisdiction before playing."
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category: General
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weight: 110
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- question: "Can I set deposit limits or self-exclude?"
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answer: "Yes. Responsible gambling tools such as deposit limits, session reminders, time-outs and self-exclusion are available so you can stay in control. You can set these in your account or by contacting support. Learn more on our [responsible gambling page]({{< relref \"responsible-gambling.md\" >}}). 18+."
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category: General
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weight: 120
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