- question: "How do I create an account at ilyaCasino?"
  answer: "Open the registration page, enter your personal and contact details, choose your login credentials and confirm you are of legal age and resident in an eligible country. You will usually verify your email address before the account is fully active. You must be at least 18 to register."
  category: Account
  weight: 10

- question: "I have forgotten my password. How do I reset it?"
  answer: "Select the 'forgotten password' link on the login screen and enter the email address linked to your account. A reset link is sent to that inbox; follow it to set a new password. If the email does not arrive, check your spam folder before contacting support."
  category: Account
  weight: 20

- question: "Why is my account locked, and how do I unlock it?"
  answer: "Accounts can be locked for security reasons, such as repeated incorrect logins, or while identity checks are completed. Contact the support team, who will confirm what is needed to restore access. For your protection, staff will never ask for your full password."
  category: Account
  weight: 30

- question: "How do I update my personal details?"
  answer: "Most details, such as your address or phone number, can be edited in the account settings area once you are logged in. Some changes, including your name or date of birth, may require verification documents so the operator can keep records accurate and compliant."
  category: Account
  weight: 40

- question: "What is the minimum deposit?"
  answer: "Minimum deposit amounts depend on the payment method you choose and are set by the operator. The current figures are shown on the deposit page at the time you pay, so check there before funding your account. Only deposit money you can comfortably afford."
  category: Payments
  weight: 50

- question: "How long do withdrawals take?"
  answer: "Withdrawal times vary by method: e-wallets are typically faster than bank transfers or cards. Payouts are also subject to a review period and, where needed, identity verification. Refer to the withdrawal page for the timeframes that apply to your chosen option."
  category: Payments
  weight: 60

- question: "What documents do I need for KYC verification?"
  answer: "Know Your Customer checks usually require proof of identity (such as a passport or national ID), proof of address (such as a recent utility bill or bank statement) and sometimes proof of your payment method. Completing this early helps avoid delays when you withdraw."
  category: Payments
  weight: 70

- question: "Are there any fees on deposits or withdrawals?"
  answer: "Any fees depend on the payment method and your bank or wallet provider rather than being a fixed casino charge. Check the deposit and withdrawal pages, and your own provider's terms, so you know the full cost before you transact."
  category: Payments
  weight: 80

- question: "How does the welcome bonus work?"
  answer: "A welcome bonus is an optional promotion for new players that may add funds or extras to a qualifying deposit. Bonuses come with conditions, so read the full terms before opting in. T&Cs apply, and you should verify the current offer on the operator's site."
  category: Bonuses
  weight: 90

- question: "What does wagering requirement mean?"
  answer: "A wagering requirement is the number of times you must play through a bonus (and sometimes the linked deposit) before related winnings can be withdrawn. Requirements, eligible games and time limits are set in each promotion's terms. T&Cs apply; confirm the details before claiming."
  category: Bonuses
  weight: 100

- question: "Can I claim more than one bonus at a time?"
  answer: "Usually only one active bonus can be worked through at a time, and stacking offers is often restricted by the promotion terms. Read each offer's conditions to see whether it can be combined, and remember that bonuses are optional. T&Cs apply."
  category: Bonuses
  weight: 110

- question: "Is ilyaCasino legal and safe to use?"
  answer: "ilyaCasino is operated by Thorne Media Ltd and licensed by the Malta Gaming Authority under licence MGA/XXX/XXXX, which sets standards for fairness and player protection. You are responsible for checking that online gambling is legal where you live before you play."
  category: General
  weight: 120

- question: "Can I set deposit limits or self-exclude?"
  answer: "Yes. Responsible gambling tools let you set deposit, loss or session limits, take a time-out or self-exclude for a chosen period. You can manage these in your account or by contacting support. See our responsible gambling page for guidance and help resources."
  category: General
  weight: 130