- question: "Is Martin Casino open to players in the United Kingdom and Germany?"
  answer: "Yes. Martin Casino supports players in the United Kingdom and Germany, with English and German language availability and GBP and EUR as our currencies."
  category: operator-access
  weight: 100

- question: "What is the minimum age to play at Martin Casino?"
  answer: You must be 18 or older to use Martin Casino. We only accept adult players.
  category: operator-access
  weight: 95

- question: "Who operates Martin Casino?"
  answer: Martin Casino is operated by Thorne Media Ltd.
  category: operator-access
  weight: 90

- question: "Which licence covers Martin Casino?"
  answer: Martin Casino is licensed by the Malta Gaming Authority under licence number MGA/XXX/XXXX.
  category: operator-access
  weight: 85

- question: "How do I register an account?"
  answer: "Go to the registration page, complete the sign-up form with your details and follow the on-screen steps to create your Martin Casino account."
  category: registration-login
  weight: 100

- question: "How do I log in to my account?"
  answer: Use your registered login details on the sign-in page to access your Martin Casino account.
  category: registration-login
  weight: 95

- question: "What should I do if I cannot access my account?"
  answer: "Check that your login details are correct and that your account is active. If you still cannot get in, contact our support team for help with access issues."
  category: registration-login
  weight: 90

- question: "Do you offer two-factor authentication?"
  answer: "Our account controls are designed with security in mind. If two-factor authentication is available on your account, you should enable it to add another layer of protection."
  category: registration-login
  weight: 80

- question: "What bonus terms should I check before playing?"
  answer: "Before you opt in to any bonus, check the wagering requirement, eligible games, maximum bet rules and expiry period so you know how the offer works on your account."
  category: bonuses
  weight: 100

- question: "Can bonus play have a maximum bet limit?"
  answer: "Yes. Bonus offers can include a maximum bet condition, and exceeding it may affect bonus eligibility. Always review the specific terms before playing."
  category: bonuses
  weight: 95

- question: "How do deposits work at Martin Casino?"
  answer: "Deposit availability depends on the payment method linked to your account. When you choose a method, follow the cashier steps to add funds in your selected currency."
  category: deposits-withdrawals
  weight: 100

- question: "Which currencies can I use?"
  answer: Martin Casino supports GBP and EUR.
  category: deposits-withdrawals
  weight: 95

- question: "Are there fees on deposits or withdrawals?"
  answer: Any fees depend on the payment method or processing route used. Review the cashier details for your selected method before you confirm a transaction.
  category: deposits-withdrawals
  weight: 90

- question: "Why is my withdrawal pending?"
  answer: "A withdrawal can remain pending while it is being reviewed or processed. Account checks, payment method handling and verification status can all affect timing."
  category: deposits-withdrawals
  weight: 85

- question: "Do I need KYC verification before a withdrawal?"
  answer: "Yes, we may request KYC documents before releasing a withdrawal. This helps us verify account ownership and maintain secure payment controls."
  category: deposits-withdrawals
  weight: 80

- question: "Will Martin Casino ask for source-of-funds information?"
  answer: "Yes, where required we may ask for source-of-funds information as part of our verification and responsible account checks."
  category: deposits-withdrawals
  weight: 75

- question: "Which games and providers are available?"
  answer: "Our catalogue focuses on slots and live casino, with games from Pragmatic Play, Play'n GO, Evolution and NetEnt."
  category: games-mobile-support
  weight: 100

- question: "Do you offer sportsbook betting?"
  answer: No. Martin Casino does not offer a sportsbook.
  category: games-mobile-support
  weight: 90

- question: "Can I play Martin Casino on mobile?"
  answer: Yes. Our platform is built for mobile access so you can use your account and play supported games on smaller screens.
  category: games-mobile-support
  weight: 85

- question: "How do I contact support?"
  answer: "You can contact our support team through the channels provided on our platform for help with account, payment or gameplay questions."
  category: games-mobile-support
  weight: 80

- question: "Can I set limits on my account?"
  answer: "Yes. We offer deposit, loss, wager and session limits so you can control your activity."
  category: responsible-play
  weight: 100

- question: "Can I take a break from playing?"
  answer: "Yes. You can use a time-out if you want a temporary break from play, or self-exclusion if you need a longer stop."
  category: responsible-play
  weight: 95

- question: "Do you provide reality checks?"
  answer: Yes. Reality checks are available to help you keep track of how long you have been playing.
  category: responsible-play
  weight: 90