- question: "Where is Win Beast available?"
  answer: "Win Beast serves players in regulated markets including the Netherlands and Greece, while some countries are restricted."
  category: account and access
  weight: 1

- question: "How old must I be to play at Win Beast?"
  answer: Our services are intended for players aged 18 and over.
  category: responsible play
  weight: 2

- question: "How do I create an account?"
  answer: "Go to registration, complete the sign-up form, and follow the steps to open your player account."
  category: account and access
  weight: 3

- question: "What should I do if I cannot log in?"
  answer: "Check that your email and password are entered correctly, then use the login recovery steps if you still cannot access your account."
  category: account and access
  weight: 4

- question: "How do I reset my password?"
  answer: Use the password recovery option on the login page and follow the instructions sent to your registered email address.
  category: account and access
  weight: 5

- question: "Does Win Beast offer two-factor authentication?"
  answer: "Two-factor authentication is not listed as a standard account feature, so account access should be managed through your registered login details and password recovery tools."
  category: account and access
  weight: 6

- question: "What is the main welcome bonus?"
  answer: "The Welcome Pack offers up to €/£3000 plus 300 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
  category: bonuses
  weight: 7

- question: "What is the 1st Deposit Bonus?"
  answer: "The 1st Deposit Bonus gives 100% up to €/£1000 plus 100 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
  category: bonuses
  weight: 8

- question: "What is the 2nd Deposit Bonus?"
  answer: "The 2nd Deposit Bonus gives 50% up to €/£1000 plus 100 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
  category: bonuses
  weight: 9

- question: "What is the 3rd Deposit Bonus?"
  answer: "The 3rd Deposit Bonus gives 100% up to €/£1000 plus 100 Free Spins, with a minimum deposit of €/£20 and 40x wagering."
  category: bonuses
  weight: 10

- question: "How does Weekly Cashback work?"
  answer: "Weekly Cashback offers 6% up to €/£3000 on Mondays, with a minimum deposit of €/£5 and 30x wagering."
  category: bonuses
  weight: 11

- question: "What are the rules for bonus wagering and expiry?"
  answer: "Each promotion has its own wagering requirement and time window, so players should review the bonus details before activating any offer."
  category: bonuses
  weight: 12

- question: "Which deposit methods can I use?"
  answer: "Supported deposit methods include Visa, MasterCard, bank transfer, iDEAL, Rabobank, ING Bank, ABN AMRO, Revolut, Apple Pay, Paysafecard and cryptocurrency options."
  category: payments
  weight: 13

- question: "Which currencies are supported?"
  answer: "The published bonus and payment details are shown in €/£, and cryptocurrency deposits are available through BTC, ETH, LTC and USDT."
  category: payments
  weight: 14

- question: "Are there fees on deposits or withdrawals?"
  answer: "No specific fee schedule is stated in the published information, so the amount and method you choose should be reviewed before you confirm a transaction."
  category: payments
  weight: 15

- question: "What is the minimum withdrawal?"
  answer: The minimum withdrawal is €/£20.
  category: withdrawals
  weight: 16

- question: "How long do withdrawals take?"
  answer: "Card and bank transfer withdrawals can take up to 24 hours or 1 to 3 business days depending on the method, while crypto withdrawals are typically processed within 24 hours."
  category: withdrawals
  weight: 17

- question: "Why is my withdrawal pending?"
  answer: "A withdrawal can remain pending while the payment is reviewed, the selected method is processed, or account checks are completed."
  category: withdrawals
  weight: 18

- question: "Do I need KYC or source-of-funds checks?"
  answer: "Yes, account verification may be required before withdrawals are approved, and additional checks can be requested where needed."
  category: withdrawals
  weight: 19

- question: "What games and providers do you offer?"
  answer: "We offer over 8000 games, more than 1000 live games and over 2500 jackpot titles from providers including Pragmatic Play, Yggdrasil, Betsoft, NetEnt, Hacksaw, Quickspin, Ezugi, Evolu?"
  category: games and support
  weight: 20