- question: "What is cleobetra casino?"
  answer: "cleobetra casino is our online casino platform. We operate under a Costa Rica gambling licence and offer casino games, live dealer tables, bonuses, and a mobile-optimised experience for players using desktop or mobile devices."
  category: overview
  weight: 1

- question: "Who can register and play at cleobetra casino?"
  answer: "Players must be at least 18 years old to register and play. Our platform is restricted in Comoros, and players must use payment methods registered in their own name."
  category: account
  weight: 2

- question: "How do I create an account?"
  answer: "You can create an account by completing our registration process, providing the required details, and confirming your information. Once the account is open, you can log in and start using our platform."
  category: registration
  weight: 3

- question: "What should I do if I cannot log in?"
  answer: "If you cannot log in, first check that your username and password are correct. If the issue continues, use the account recovery options available through our login flow or contact support for help."
  category: login
  weight: 4

- question: "Does cleobetra casino use two-factor authentication?"
  answer: "Our supplied platform facts do not confirm two-factor authentication as an available account feature, so players should manage their login details carefully and contact support if they need account access help."
  category: security
  weight: 5

- question: "What welcome bonus do new casino players get?"
  answer: "Our casino welcome package offers up to 1,000 euros or 1,500 dollars in bonuses plus up to 350 bonus spins across the first three deposits."
  category: bonuses
  weight: 6

- question: "What are the key rules for the casino welcome package?"
  answer: "The welcome package requires a minimum deposit of 20 euros or dollars. It has 35 times wagering on the deposit plus bonus amount, a maximum bet of 5 euros or dollars per spin, and a 10-day expiry period."
  category: bonuses
  weight: 7

- question: "How does the first deposit bonus work?"
  answer: The first deposit is a 100 percent match up to 500 euros plus 200 Cash of Egypt spins issued as 20 per day for 10 days.
  category: bonuses
  weight: 8

- question: "What is included in the second and third deposit bonuses?"
  answer: The second deposit is a 75 percent match up to 300 euros plus 100 Cash of Egypt spins awarded instantly. The third deposit is a 50 percent match up to 200 euros plus 50 Cash of Egypt spins awarded instantly.
  category: bonuses
  weight: 9

- question: "Do you offer a special Australian welcome package?"
  answer: "Yes. An alternative Australian welcome package offers up to 5,000 dollars in bonuses plus 350 spins across four deposits."
  category: bonuses
  weight: 10

- question: "Which currencies can I use?"
  answer: "We support euros, US dollars, Canadian dollars, Czech korunas, Australian dollars, Hungarian forints, Swiss francs, New Zealand dollars, Norwegian kroner, and Polish zlotys, along with Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, Tether, USD Coin, Cardano, and Dogecoin."
  category: payments
  weight: 11

- question: "Which deposit methods are available?"
  answer: "Deposit methods include Visa, MasterCard, Skrill, Neteller, MiFinity, Neosurf, Paysafecard, CashtoCode, SticPay, MuchBetter, Interac, Zimpler, Bank Wire Transfer, Revolut, BLIK, Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Ripple, Tether, USD Coin and Cardano."
  category: payments
  weight: 12

- question: "Is there a deposit fee?"
  answer: We do not charge deposit fees.
  category: payments
  weight: 13

- question: "How long do withdrawals take?"
  answer: "Withdrawal times depend on the method. SticPay, MuchBetter, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin and Dogecoin can take 0 to 24 hours, while Visa, Revolut, MasterCard, Interac and Zimpler can take 1 to 5 days, and Bank Wire Transfer can take 3 to 7 days."
  category: withdrawals
  weight: 14

- question: "Are there withdrawal limits or pending periods?"
  answer: "Yes. The withdrawal limit is 500 euros per day and 7,000 euros per month. Players can have up to three pending withdrawals at any time, and the pending period is 1 to 5 days."
  category: withdrawals
  weight: 15

- question: "Do I need verification before my first withdrawal?"
  answer: "Yes. Verification is mandatory before the first withdrawal. Standard review time is up to 3 business days, and we aim to process withdrawals within 24 to 48 hours after verification."
  category: kyc
  weight: 16

- question: "What documents do you ask for during KYC?"
  answer: "Required documents include a government-issued photo ID, proof of address and proof of the payment method used."
  category: kyc
  weight: 17

- question: "What games and providers do you offer?"
  answer: "Our catalogue contains thousands of games from over 80 providers. Categories include video slots, Megaways, bonus buy slots, progressive jackpots, table games such as poker, blackjack, roulette and baccarat, live dealer games with more than 300 tables including over 100 versions of live roulette, and instant win games."
  category: games
  weight: 18

- question: "Can I play on mobile without downloading an app?"
  answer: "Yes. Our platform is fully mobile-optimised and runs as an instant-play browser casino on iOS and Android devices. No dedicated app download is required, and all games, payments, account management and live chat are available on mobile."
  category: mobile
  weight: 19

- question: "How can I contact support?"
  answer: "Our support team is available 24/7 via live chat and email at support@cleobetra.com."
  category: support
  weight: 20

- question: "What happens if I want to close my account or take a break?"
  answer: "You can request self-exclusion by email, and it is activated within 24 hours. A self-assessment test is also available, and responsible gambling options are handled through our support and account team."
  category: responsible-gambling
  weight: 21