--- title: "Privacy Policy" linkTitle: Privacy description: "How we collect, use, protect and share personal data on Beef Casino." h1: Privacy Policy slug: privacy-policy weight: 0 showInNav: false showInFooter: true footerGroup: legal relatedPages: - "{{< relref \"responsible-gambling.md\" >}}" - "{{< relref \"faq.md\" >}}" - "{{< relref \"deposit.md\" >}}" - "{{< relref \"withdrawal.md\" >}}" schemaType: none translationKey: legal-privacy-policy date: 2026-07-21 lastmod: 2026-07-21 hideCta: true --- ## Privacy Policy This Privacy Policy explains how we collect, use, disclose, store and protect personal data when players use our platform, services and related support channels. By visiting our website, creating an account, making a deposit, playing games or contacting support, you interact with our services in ways that can involve personal data. We are committed to handling that information carefully and in line with our operational and legal responsibilities. ## Scope of this policy This policy applies to personal data processed through our website, account system, live chat, email support, verification flows, payments, game play, promotional communications and security monitoring. It also covers data collected when players access our platform from desktop or mobile browsers, including any modern mobile browser used to reach our responsive website. We operate for players in Europe, CIS and Canada, excluding countries with strict local restrictions on offshore gambling. Where local rules affect access to our services, we apply those restrictions through our platform controls and may refuse, limit or suspend access as needed. ## Data we collect We may collect data that players provide directly and data generated through normal platform use. This can include account registration details, login credentials, contact details, date of birth, residency information, payment details, device and browser information, gameplay activity, bonus participation, support interactions and verification records. When a player requests a withdrawal, we require profile verification before the first withdrawal. This process requires uploading a photo of a passport or ID and proof of address. We use that information to confirm identity, support account security and meet our operational requirements around withdrawals and account integrity. We also collect technical and usage data to operate and secure the platform. This may include IP address, session data, device identifiers, browser type, language preferences, pages visited and interactions with games, sportsbook features, promotions and cashier functions. ## How we use personal data We use personal data to provide our services, manage accounts, process deposits and withdrawals, run games, administer bonuses, deliver customer support, detect fraud, maintain platform security, meet verification requirements and communicate important service updates. We also use data to improve the platform experience. That includes monitoring performance, understanding how players use our pages and features, and ensuring that our games, sportsbook and live dealer rooms remain accessible and stable across supported devices. Where permitted, we may use personal data to send account-related messages and service communications. These messages can include verification notices, transaction updates, security alerts and support follow-ups. We do not rely on promotional wording in this policy, and account communications are limited to operational needs. ## Legal basis and lawful use We process personal data where it is necessary to operate the account, provide the requested service, comply with legal or regulatory obligations, protect our platform from misuse, and support our legitimate operational interests. In some situations, we may rely on consent or another valid basis under applicable law. Because privacy rules can vary by jurisdiction, we apply our practices consistently across the platform while respecting local requirements that apply to our operations and to the player’s location. ## Payments and financial information Players can use Credit/Debit Cards (Visa/Mastercard), e-wallets and cryptocurrencies where available on our platform. Payment information is processed to complete deposits, manage withdrawals and handle related security checks. Our withdrawal policy allows up to €10,000 per day, with processing times of 1 to 5 business days. Before the first withdrawal, we require mandatory profile verification. Additional checks may apply where needed to protect the account or satisfy payment and security controls. We use security and operational controls to reduce the risk of unauthorised transactions, account takeover and misuse. Advanced SSL encryption protocols are used to secure transactions and private information. ## Games, bonuses and platform activity Our platform includes video slots, baccarat, blackjack, craps, keno, roulette, classic table games, live dealer rooms streaming games in real-time and an integrated sports betting platform. We also run regular in-house tournaments. We may process gameplay and bonus participation data to administer offers, confirm eligibility, support fair play, detect abuse and maintain the integrity of our services. Our games are certified and powered by a certified Random Number Generator (RNG), and we use operational records to support that environment. The Welcome Bonus Package, First Deposit, Second Deposit and Third Deposit offers are part of our commercial operations. We may use relevant account and transaction data to confirm whether a player qualifies for a promotion, where applicable under the offer terms. ## Cookies and similar technologies We use cookies and similar technologies to keep the platform functioning, remember session state, support security, understand how visitors use our pages and improve browsing performance. These technologies may help us recognise returning players, preserve preferences, measure traffic and maintain a smooth experience across devices. Some cookies are essential for account access, game sessions, cashier functions and basic site operation. Other cookies may support analytics or feature optimisation. Players can manage browser settings to control some cookie behaviour, but blocking essential cookies may affect site functionality. ## Data sharing and service providers We may share personal data with service providers and operational partners that help us run the platform, process payments, verify identity, secure systems, deliver support and maintain technical infrastructure. This can include providers involved in hosting, authentication, payment handling, KYC checks, fraud prevention and communications. When data must be shared to protect our rights, resolve disputes, meet legal duties or enforce platform rules, we may disclose the relevant information to competent authorities, financial partners or professional advisers as appropriate. We limit such sharing to what is needed for the relevant purpose. ## International transfers Because our platform serves multiple markets, personal data may be processed in more than one jurisdiction. Where data moves across borders, we take steps designed to keep it protected and to align processing with our security and operational obligations. ## Retention We keep personal data for as long as needed to run accounts, support players, process transactions, maintain security, satisfy verification requirements and meet applicable record-keeping or dispute-handling obligations. When data is no longer required for those purposes, we aim to delete it or retain it only in a form that no longer directly identifies the player, where permitted. ## Security We use technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access and disclosure. Those measures include SSL encryption, access controls and operational monitoring. No internet-based service can guarantee absolute security, but we work to maintain a strong protective environment for our players and their information. ## Player rights and choices Depending on the applicable law, players may have rights to access, correct, delete, restrict or object to certain processing, or to request portability of their data. Where a right applies, we will handle the request in line with our operational and legal duties. Players can also set deposit limits or request self-exclusion by contacting support. These tools are part of our responsible gambling approach and may help reduce unwanted play or manage account activity. ## Children Our services are intended only for adults aged 18 and over. We do not knowingly provide services to minors, and we expect all players to meet the age requirement before using our platform. ## Changes to this policy We may update this Privacy Policy to reflect changes in our services, our security practices or our operational requirements. When we do, we will publish the updated version on this page and revise the last modified date. ## Contact For privacy-related questions or requests, players can contact our support team through 24/7 live chat on the website or by email support. Our support channels are the main route for account, verification, security and data-rights enquiries. We encourage players to keep account details accurate and to contact us promptly if they believe information on the account is incorrect or if they notice suspicious activity. ## Relationship to other platform pages For information about account use, payments and service access, players can review our {{< relref "faq.md" >}} and other account pages. For safer play controls, see our {{< relref "responsible-gambling.md" >}} page. For deposit and withdrawal information, review the relevant cashier pages linked from the platform. Our platform remains focused on secure access, fair play and responsible account handling across all supported devices and markets.