- question: "How do I create an ilyaCasino account?"
  answer: "Choose the sign-up option, then enter your personal details, a valid email address and a password. You will need to confirm you are 18 or over and accept the terms and confirm your email before you can deposit. See our registration guide for a step-by-step walkthrough."
  category: Account
  weight: 10

- question: "I forgot my password. How do I reset it?"
  answer: "Select the password reset link on the login screen and enter the email address tied to your account. You will receive instructions to set a new password. If the message does not arrive, check your spam folder or contact support at hello@luckythorne.example."
  category: Account
  weight: 20

- question: "Why is my account locked, and how do I unlock it?"
  answer: "Accounts can be temporarily locked after repeated failed login attempts, for security checks, or when identity verification is outstanding. Contact support at hello@luckythorne.example to confirm the reason and the steps needed to restore access."
  category: Account
  weight: 30

- question: "What is the minimum deposit at ilyaCasino?"
  answer: "Minimum deposit amounts depend on the payment method you choose and can change over time. The exact figure is shown at the cashier when you deposit, so check there for the current amount before confirming your transaction."
  category: Payments
  weight: 40

- question: "How long do withdrawals take?"
  answer: "Withdrawal times vary by method and may include a processing period before the funds leave the operator, plus any time your bank or provider needs to post the payment. Identity verification must be complete first. Check the cashier or withdrawal page for the current expected timeframes."
  category: Payments
  weight: 50

- question: "What documents do I need for KYC verification?"
  answer: "Know Your Customer checks are a standard regulatory requirement. Operators typically ask for proof of identity, such as a passport or national ID, and proof of address, such as a recent utility bill or bank statement. Additional documents may be requested to confirm a payment method."
  category: Payments
  weight: 60

- question: "Does ilyaCasino charge fees on deposits or withdrawals?"
  answer: Any fees depend on the payment method and are set out at the cashier and in the terms. Your own bank or e-wallet provider may also apply charges. Review the details for your chosen method before transacting so there are no surprises.
  category: Payments
  weight: 70

- question: "What is the welcome bonus and how do I claim it?"
  answer: "Any welcome offer, along with its exact value and how to opt in, is published on the operator's promotions page and governed by its own terms. Read those terms in full before claiming, as bonus availability can vary by region. T&Cs apply; verify the current offer on the operator's site."
  category: Bonuses
  weight: 80

- question: "What does wagering requirement mean?"
  answer: "A wagering requirement is the number of times you must play through a bonus (and sometimes a deposit) before related winnings can be withdrawn. For example, a bonus with a stated multiple must be staked that many times. The exact multiple and eligible games are set in each promotion's terms. T&Cs apply; verify on the operator's site."
  category: Bonuses
  weight: 90

- question: "Can I claim more than one bonus at the same time?"
  answer: "Usually only one active bonus is allowed at a time, and offers cannot always be combined. The specific rules are described in each promotion's terms. Check those conditions before opting in to avoid forfeiting a bonus. T&Cs apply."
  category: Bonuses
  weight: 100

- question: "Is ilyaCasino legal and safe to use?"
  answer: "ilyaCasino is operated by Thorne Media Ltd and licensed by the Malta Gaming Authority under licence MGA/XXX/XXXX. Access and availability depend on the laws of your country, so it is your responsibility to confirm that online gambling is permitted where you live before you play."
  category: General
  weight: 110

- question: "Can I set deposit limits or self-exclude?"
  answer: "Responsible gambling tools such as deposit limits, time-outs and self-exclusion are available to help you stay in control. You can set these in your account settings or by contacting support. For more guidance and links to support services, see our responsible gambling page."
  category: General
  weight: 120