- question: "Who operated Vegas Hero?"
  answer: "Vegas Hero was operated by Genesis Global Limited, a company registered in Malta."
  category: operator
  weight: 1

- question: "Which licences did Vegas Hero hold?"
  answer: Vegas Hero held licences from the Malta Gaming Authority and the UK Gambling Commission under licence number MGA/CRP/314/2015.
  category: licence
  weight: 2

- question: "Which markets did Vegas Hero serve?"
  answer: "Our platform focused on the United Kingdom, Canada, Nordic countries and parts of Europe."
  category: markets
  weight: 3

- question: "Which currencies could players use?"
  answer: "Vegas Hero supported GBP, EUR, USD, CAD and ZAR."
  category: payments
  weight: 4

- question: "Was Vegas Hero open to players under 18?"
  answer: No. Vegas Hero was restricted to players aged 18 and over.
  category: responsible gambling
  weight: 5

- question: "How did registration work?"
  answer: "Registration was handled through the account sign-up process on our platform, after which players could log in and use the cashier, bonuses and games once their account details were completed."
  category: account
  weight: 6

- question: "What should I do if I forgot my login details?"
  answer: "Players used the account recovery tools on the sign-in page to regain access, then completed any security steps needed before returning to their account."
  category: account
  weight: 7

- question: "Did Vegas Hero offer two-factor authentication?"
  answer: "Account security was supported through the platform's login safeguards and account controls, and players were expected to keep their credentials secure."
  category: account security
  weight: 8

- question: "What was the main welcome bonus?"
  answer: The main welcome package offered up to 1000 in bonus funds plus 50 to 200 free spins on selected slots.
  category: bonuses
  weight: 9

- question: "Were bonus terms such as wagering and max bet part of the offer?"
  answer: "Yes. Like all casino promotions, the welcome package was subject to promotion terms that covered wagering, eligible games, bet limits and expiry rules."
  category: bonuses
  weight: 10

- question: "What payment methods did Vegas Hero accept?"
  answer: "Our cashier supported Visa, Mastercard, Skrill, Neteller, ecoPayz and Paysafecard."
  category: payments
  weight: 11

- question: "What was the minimum deposit?"
  answer: The standard minimum deposit was 10 for the supported payment methods.
  category: payments
  weight: 12

- question: "How long did withdrawals take?"
  answer: "E-wallet withdrawals could take instant to 24 hours, while cards and bank transfers typically took 1 to 5 business days."
  category: withdrawals
  weight: 13

- question: "Was KYC required before withdrawal?"
  answer: "Yes. Identity verification was required before the first withdrawal and included photo ID, proof of address and proof of payment ownership."
  category: verification
  weight: 14

- question: "Did Vegas Hero charge fees for deposits or withdrawals?"
  answer: "The platform used standard payment methods and processing times, and any method-specific fees depended on the payment service used."
  category: payments
  weight: 15

- question: "What games and providers were available?"
  answer: "The casino catalogue included jackpots, video slots, RNG tables and live dealer games from NetEnt, Microgaming, Play'n GO, Evolution Gaming, Quickspin and Yggdrasil."
  category: games
  weight: 16

- question: "Could I play on mobile without downloading an app?"
  answer: "Yes. Vegas Hero used a responsive HTML5 web platform for iOS and Android, so no mandatory app download was needed."
  category: mobile
  weight: 17

- question: "What support channels were available?"
  answer: "Support was available 24/7 through live chat, email ticketing and international telephone lines."
  category: support
  weight: 18

- question: "What responsible gambling tools were available?"
  answer: "Players could use deposit limits, session reminders, wagering limits, loss limits, cool-off periods and permanent self-exclusion."
  category: responsible gambling
  weight: 19

- question: "Could players close or pause their account?"
  answer: "Players could manage their account status through the safer gambling controls, including cool-off periods and permanent self-exclusion options."
  category: account management
  weight: 20