- question: "What is Luckygem Casino?"
  answer: "Luckygem Casino is an online gaming platform built for an international multilingual audience. We offer casino games, live dealer tables, crash games and mini-games, plus an integrated sportsbook for players who want a wider entertainment mix."
  category: operator
  weight: 1

- question: "Which markets does Luckygem Casino serve?"
  answer: We operate as an international multilingual platform. Our content and services are designed for players in markets where access is available under local rules and account terms.
  category: market access
  weight: 2

- question: "What licence does Luckygem Casino operate under?"
  answer: We operate under an international gambling licence issued by Costa Rica.
  category: licence
  weight: 3

- question: "What is the age requirement to join?"
  answer: Players must be at least 18 years old to use our platform.
  category: age
  weight: 4

- question: "What welcome bonus do you offer?"
  answer: "Our welcome bonus is an up to 700% match bonus, and it also includes hundreds of free spins."
  category: bonuses
  weight: 5

- question: "What is the minimum deposit for the welcome offer?"
  answer: The minimum deposit required to activate the welcome offer is 20 EUR.
  category: bonuses
  weight: 6

- question: "Do bonuses have wagering requirements or max bet rules?"
  answer: "The available source facts confirm the welcome bonus amount, free spins and minimum deposit, but do not provide wagering or max bet details. Those terms should be checked in the offer terms before opting in."
  category: bonuses
  weight: 7

- question: "Which payment methods can I use?"
  answer: "We accept Visa, Mastercard, Revolut and major blockchain networks, with Bitcoin supported among the digital options."
  category: payments
  weight: 8

- question: "Which currencies can I use?"
  answer: "We support Euro and various other regional currencies, and we also support Bitcoin through our crypto payment options."
  category: payments
  weight: 9

- question: "Are deposits instant?"
  answer: Deposits made through major blockchain networks are available with instant processing. Card and wallet timings can vary by method and account conditions.
  category: payments
  weight: 10

- question: "How do withdrawals work?"
  answer: Withdrawals are generally processed using the same payment method used for the deposit.
  category: withdrawals
  weight: 11

- question: "Why does my withdrawal need verification?"
  answer: "Verification is mandatory under our anti-money laundering controls. We may ask for proof of identity, proof of address and confirmation of ownership for the payment method used before releasing funds."
  category: kyc
  weight: 12

- question: "What games are available at Luckygem Casino?"
  answer: "Our catalogue includes over 3,700 titles, extending up to 6,500 slots depending on the player's jurisdiction. We also offer more than 77 live dealer tables and more than 248 crash games and mini-games."
  category: games
  weight: 13

- question: "Which live dealer games do you offer?"
  answer: "We offer more than 77 live dealer tables, including blackjack, roulette and baccarat."
  category: games
  weight: 14

- question: "Does Luckygem Casino have a sportsbook?"
  answer: Yes. We include an integrated sports betting section covering over 460 sporting events.
  category: sportsbook
  weight: 15

- question: "Can I use Luckygem Casino on mobile?"
  answer: "Yes. Our website is fully optimised for iOS and Android browsers, and you can install our Progressive Web App directly through Chrome or Safari without using third-party app stores."
  category: mobile
  weight: 16

- question: "How can I contact customer support?"
  answer: "We provide a dedicated live chat function directly on the website, and our customer service representatives are available 24/7."
  category: support
  weight: 17

- question: "Does Luckygem Casino offer VIP rewards?"
  answer: "Yes. Our multi-tier loyalty system gives active accounts tailored bonuses, cashback options and adjusted withdrawal restrictions."
  category: vip
  weight: 18

- question: "What responsible gambling tools do you provide?"
  answer: "We offer tools to monitor time spent on the platform, strict caps on deposits and maximum losses, and access to temporary cooling-off periods or permanent account closure through customer support."
  category: responsible gambling
  weight: 19