feat(martin-casino): generate from admin brief 84 files [en,de] [2026-07-21]
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---
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title: Privacy Policy
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title: "Martin Casino Privacy Policy"
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linkTitle: Privacy Policy
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description: "How Martin Casino handles personal data, cookies and privacy choices on our platform."
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description: "How we collect, use and protect personal data at Martin Casino."
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h1: Privacy Policy
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slug: privacy-policy
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weight: 50
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footerGroup: legal
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relatedPages:
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- "{{< relref \"about-review.md\" >}}"
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- "{{< relref \"responsible-gambling.md\" >}}"
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- "{{< relref \"faq.md\" >}}"
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- "{{< relref \"about-review.md\" >}}"
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schemaType: none
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translationKey: legal-privacy-policy
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date: 2026-07-21
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@@ -21,81 +21,133 @@ hideCta: true
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## Privacy Policy
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This Privacy Policy explains how we handle personal data when players use Martin Casino, our services and our website. We are committed to protecting privacy, keeping our platform secure and giving players clear control over their account activity.
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This Privacy Policy explains how we collect, use, share and protect personal data when players use Martin Casino. It applies to our website, account services, game access, promotions, payments, support channels and any related communications.
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### Who we are
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By using our platform, you acknowledge that we process personal data in line with this policy and applicable law. If you do not agree with any part of it, you should stop using our services.
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Martin Casino is operated by Thorne Media Ltd, under licence from the Malta Gaming Authority, licence number `MGA/XXX/XXXX`. Our platform is designed for players in the United Kingdom and Germany, with support for GBP and EUR. You can contact us at `hello@luckythorne.example`.
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## Who We Are
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### Personal data we collect
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Martin Casino is operated by Thorne Media Ltd and licensed by the Malta Gaming Authority under licence MGA/XXX/XXXX. We operate for players in the United Kingdom and Germany and support GBP and EUR.
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We collect information that is necessary to run our services, maintain player accounts, support secure payments and meet legal obligations. This may include:
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For privacy purposes, we act as the controller of the personal data we process in connection with our services.
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- account registration details
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- identity and age verification data
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- contact details
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- payment and withdrawal information
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- device, browser and usage data
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- communication records with our support team
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- cookie and session data
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- gameplay, security and account-control records
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## What We Collect
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We may also process information that players provide when they use account controls such as deposit limits, loss limits, wager limits, session limits, time-out tools and self-exclusion.
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We may collect the following categories of personal data when you use our platform:
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### How we use personal data
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- Account and contact details, such as your name, email address, date of birth, country, language and communication preferences.
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- Verification data, including passport or national ID details, proof of address and any source-of-funds information we may need to review.
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- Transaction data, such as deposit and withdrawal information, payment method details and related cashier activity.
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- Device and usage data, including IP address, browser information, session activity, mobile access data and security logs.
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- Support communications, including live chat and email correspondence.
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- Responsible-gambling data, including limits, reality check settings, time-outs and self-exclusion preferences.
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We use personal data to:
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## Why We Use Personal Data
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- create and manage player accounts
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- provide access to slots, live casino content and account controls
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- process deposits and withdrawals
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- verify identity and age
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- protect our platform against fraud, abuse and unauthorised access
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- operate security features, including SSL protection
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- communicate with players about account, service and compliance matters
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- support responsible gambling tools and safer-play measures
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- maintain records required by our licence and applicable law
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We use personal data to operate our services and to manage our relationship with players. This includes:
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### Cookies and similar technologies
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- Creating and administering accounts.
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- Processing deposits, withdrawals and payment checks.
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- Verifying identity and carrying out KYC checks.
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- Meeting our legal, regulatory and licence obligations.
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- Detecting, preventing and investigating fraud, abuse and other misuse.
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- Providing customer support.
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- Managing bonuses, promotions and service communications.
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- Applying responsible-gambling tools and safety measures.
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- Improving platform performance, security and user experience.
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We use cookies and similar technologies to keep the site working, remember preferences, manage sessions, measure performance and help us understand how our platform is used. Some cookies are necessary for core site functions, while others support analytics or improvement of the player experience.
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## Legal Basis
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Players can manage cookies through their browser settings. Limiting cookies may affect the way some features work, including login sessions and certain account functions.
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We only rely on legal bases that apply to the specific processing activity. These may include legal obligation, contract performance, legitimate interests and consent where required.
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### Legal basis and data retention
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[PLACEHOLDER: precise administrator field needed]
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We process personal data only where we have a lawful basis to do so. The exact legal basis depends on the context of the processing, including account operation, compliance, security, service delivery and communications. We retain personal data for as long as necessary to provide our services, satisfy regulatory duties and protect our legitimate business interests.
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## KYC and Verification
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When retention periods differ by category, we apply the relevant schedule based on the type of data, the purpose of processing and any legal requirement that applies.
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We may ask players to provide a passport or national ID and proof of address. Source-of-funds checks may also apply. Verification may be required before withdrawals, during compliance reviews or whenever we need to confirm account ownership or transaction legitimacy.
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### Sharing personal data
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We may pause some account features while checks are pending. This helps us protect players, uphold our licence obligations and reduce the risk of fraud or misuse.
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We may share personal data with trusted service providers that help us operate the platform, process payments, maintain security, deliver communications or support compliance tasks. We may also share information where required by law, regulation, licence conditions or a valid request from an authority.
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## Payments and Financial Data
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Where personal data is transferred outside the player’s country, we use appropriate safeguards required for that transfer. The specific safeguards depend on the destination and the nature of the transfer.
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We support Visa, Mastercard and Skrill for deposits. Deposits start at $10 and are instant, with no fees stated for those methods. Withdrawals are available to Visa and Skrill and are processed within 1–3 business days after approval.
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### Security
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We process payment information only to the extent needed to run the cashier, complete transactions, detect fraud, meet financial controls and support account integrity.
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We use technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure or loss. Our platform uses SSL to help secure data in transit, and we also apply access controls and platform security measures appropriate to the services we provide.
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## Sharing Personal Data
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No method of transmission or storage is completely risk-free, but we work to reduce those risks through layered security and account-control tools.
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We may share personal data with service providers and other third parties that help us run the platform, verify identity, process payments, maintain security, provide support, host infrastructure, deliver communications or meet regulatory duties.
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### Player rights and choices
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[PLACEHOLDER: precise administrator field needed]
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Depending on applicable law, players may have rights to access, correct, delete or restrict the use of their personal data, and to object to certain processing. Players may also have rights related to portability or withdrawal of consent where consent is the relevant lawful basis.
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We may also disclose data where required by law, licence conditions, court order, regulator request or to protect our rights, our platform, our players or the integrity of our services.
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Players can manage key account settings and safer-play controls directly within their account, including deposit, loss, wager and session limits, time-out and self-exclusion features.
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## International Transfers
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### Children and age restriction
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Where personal data is transferred outside the country in which it was collected, we take appropriate steps to protect it and to support lawful transfer arrangements.
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Martin Casino is intended only for adults aged 18 and over. We do not knowingly offer services to minors, and we take age verification seriously as part of our compliance and responsible-gambling approach.
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[PLACEHOLDER: precise administrator field needed]
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### Changes to this policy
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## Data Retention
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We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or operational practices. The most recent version will apply from the date shown above.
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We keep personal data only for as long as needed for the purposes set out in this policy, including account administration, legal and regulatory obligations, financial recordkeeping, dispute handling, fraud prevention and security review.
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### Contact us
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Retention periods depend on the type of data, the service used and the legal requirements that apply.
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If you have questions about this Privacy Policy or our handling of personal data, contact us at `hello@luckythorne.example`.
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[PLACEHOLDER: precise administrator field needed]
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For player support and account access, see [registration]({{< relref "registration.md" >}}) and [login]({{< relref "login.md" >}}). For safer-play information, visit [responsible gambling]({{< relref "responsible-gambling.md" >}}).
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## Security
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We use SSL encryption to help protect data in transit. We also apply operational and technical controls designed to reduce the risk of unauthorised access, misuse, alteration or loss.
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No online system is completely risk-free, but we work to maintain a secure environment for our players and account data.
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## Cookies And Tracking
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We use cookies and similar technologies to keep the site working, remember preferences, understand usage, improve performance and support account security.
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Some cookies are necessary for essential platform functions. Others may help us analyse traffic or personalise parts of the experience.
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[PLACEHOLDER: precise administrator field needed]
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## Your Rights
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Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, and to receive a copy of your data in a portable format where applicable.
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You may also be able to manage marketing preferences or withdraw consent where processing is based on consent.
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If you want to exercise a right, contact us using the details in this policy. We may need to verify your identity before responding.
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## Marketing Communications
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We may send service updates, account notices, verification reminders, safety messages and other operational communications that are necessary for the use of our platform.
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Where consent or other permission is required for promotional messages, we will use it only in line with applicable law and your preferences.
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## Children And Age Restriction
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Martin Casino is for adults only. The age restriction is 18+. We do not knowingly collect personal data from anyone under the legal age for our services.
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If we become aware that such data has been collected, we will take appropriate steps to address it.
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## Responsible Gambling And Safety
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We support deposit limits, loss limits, wager limits, session limits, reality checks, time-outs and self-exclusion. We may use relevant account data to administer these controls and protect player wellbeing.
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If you need help managing your play, use the responsible-gambling tools available on our platform and contact support through the channels below.
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## Support And Contact
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You can contact us by live chat or email every day from 08:00 to 24:00.
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[PLACEHOLDER: precise administrator field needed]
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## Changes To This Policy
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We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, security practices or operational needs. When we do, we will publish the updated version on this page and change the lastmod date.
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We encourage players to review this policy regularly so they stay informed about how we handle personal data.
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## Related Pages
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See also [our responsible gambling page]({{< relref "responsible-gambling.md" >}}), [our FAQ page]({{< relref "faq.md" >}}) and [our review page]({{< relref "about-review.md" >}}).
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