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---
title: "Terms and Conditions"
linkTitle: Terms
description: "Terms governing access to Martin Casino, including account use, payments, bonuses, verification and responsible play."
description: "Terms and conditions for using Martin Casino, including account rules, payments, bonuses, KYC, and responsible play."
h1: Terms and Conditions
slug: terms
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footerGroup: legal
relatedPages:
- "{{< relref \"about-review.md\" >}}"
- "{{< relref \"faq.md\" >}}"
- "{{< relref \"responsible-gambling.md\" >}}"
- registration
- bonuses
- deposit
- withdrawal
- responsible-gambling
- faq
- login
- mobile-app
- about-review
schemaType: none
translationKey: legal-terms
date: 2026-07-21
@@ -19,98 +25,88 @@ lastmod: 2026-07-21
hideCta: true
---
## Scope and acceptance
## Terms and Conditions
These Terms and Conditions apply to your use of Martin Casino and all services we make available through our platform. By opening an account, logging in, depositing, playing, or otherwise using our services, you agree to be bound by these Terms together with any game-specific, bonus-specific, payment-specific, and jurisdiction-specific rules that may apply from time to time.
These Terms and Conditions govern your use of Martin Casino and our services. By creating an account, accessing our platform, or using any part of our services, you agree to these Terms and to any additional rules that apply to specific products, promotions, or payment methods. We operate the platform through Thorne Media Ltd under licence from the Malta Gaming Authority, licence number MGA/XXX/XXXX.
We operate under the legal entity Thorne Media Ltd and hold a licence from the Malta Gaming Authority under licence number MGA/XXX/XXXX. Our services are available to players in the United Kingdom and Germany, and we support GBP and EUR. These Terms are intended to set out the basis on which we provide our gaming services, manage player accounts, process payments, verify identity, and apply responsible gambling controls.
Martin Casino is designed for players in the United Kingdom and Germany. We support GBP and EUR and provide access to slots and live casino games from leading providers including Pragmatic Play, Play'n GO, Evolution, and NetEnt. Our platform is available to players aged 18 and over only.
## Eligibility and account registration
## About our services
You must be at least 18 years old to use our platform. By registering, you confirm that you meet the age requirement and that all information you provide is accurate, complete, and kept up to date.
We provide access to online casino entertainment only. There is no sportsbook on our platform. Our catalogue focuses on slots and live casino, with game content supplied by recognised providers. One example is *Gates of Olympus* by Pragmatic Play, which features 96.5% RTP, high volatility, tumbling wins, and multiplier orbs up to 500x.
You may only open one account with us unless we expressly allow otherwise. Account creation must be done using truthful registration details, and you are responsible for keeping your login credentials secure. You must not share your password, permit another person to use your account, or use our services on behalf of anyone else.
Our platform is built for use on desktop and mobile browsers. We offer responsive mobile browser access, but we do not provide a native Android or iOS app. If you want to learn more about how our platform works, you can visit our [about page]({{< relref "about-review.md" >}}).
We may refuse registration, suspend an account, or close an account where we consider it necessary to comply with our licence conditions, legal obligations, security requirements, fraud prevention measures, or the integrity of our services.
## Account eligibility and registration
## Verification and KYC
To register an account, you must meet the legal age requirement in your jurisdiction and comply with any local rules that apply to online gambling. You are responsible for providing accurate, complete, and current information when registering and whenever your details change. You must keep your login details secure and must not allow any other person to use your account.
Before we permit certain transactions or continue providing services, we may require verification of your identity and other details. Our standard KYC checks may include a passport or national ID and proof of address. Source-of-funds checks may also apply.
We may request additional information before allowing you to continue using your account, especially where verification is required. We may also refuse registration, suspend an account, or close an account where necessary to protect the integrity of our services, comply with law, or manage risk.
We may ask for additional documents or information where necessary for anti-money laundering, fraud prevention, responsible gambling, or account security purposes. If we request verification materials, you must provide them promptly and in a form we can reasonably assess.
If you need help getting started, our [registration page]({{< relref "registration.md" >}}) explains the account-opening process in more detail.
We may restrict withdrawals, limit account activity, or suspend access while checks are pending or if the information provided is incomplete, inconsistent, or cannot be verified to our satisfaction.
## Payments, deposits, and withdrawals
## Services and game content
We support deposit methods including Visa, Mastercard, and Skrill. Deposits by Visa, Mastercard, and Skrill start at $10, are processed instantly, and carry no fees. Withdrawals are available by Visa and Skrill and are typically processed within 1 to 3 business days after approval.
Our platform offers slots and live casino games. Our content includes titles from Pragmatic Play, Play'n GO, Evolution, and NetEnt. We may add, remove, or change games, features, or providers at any time.
Payment processing can depend on the chosen method, your account status, verification progress, and any security checks required by us or by the relevant payment provider. You must use payment methods in your own name and ensure that any funds added to your account are legitimate and lawfully available to you.
One featured game fact on our platform is that Gates of Olympus by Pragmatic Play has 96.5% RTP, high volatility, tumbling wins, and multiplier orbs up to 500x. Game rules, paytables, and in-game features are part of the relevant game information and should be reviewed before play.
We do not offer a sportsbook. Any references to our services must be read as references to casino products only.
For more detail on cashier use and timing, see our [deposit page]({{< relref "deposit.md" >}}) and [withdrawal page]({{< relref "withdrawal.md" >}}).
## Bonuses and promotions
Our primary offer is a welcome bonus of up to $400 plus 150 free spins with 35x wagering and a minimum deposit of $20. Bonus availability, eligibility, contribution rules, expiry periods, game restrictions, and any withdrawal conditions may apply according to the relevant promotion terms.
We may offer promotions from time to time, including our primary welcome bonus. The welcome bonus is up to $400 plus 150 free spins, with a minimum deposit of $20 and 35x wagering. Bonus offers may be subject to additional rules, eligibility conditions, and game contribution settings.
Bonuses are intended for genuine leisure use on our platform. Abuse, exploitation of errors, misuse of promotions, or any attempt to manipulate bonus rules may lead to forfeiture of the promotion, adjustment of balances, account restrictions, or closure of the account.
Where a promotion applies, the relevant promotional terms form part of these Terms and Conditions. If there is any conflict between a promotion-specific rule and the general terms for the promotion, the promotion-specific rule applies to that offer. Bonus abuse, fraudulent activity, or attempts to exploit promotional mechanics may result in removal of a bonus, restriction of access to promotions, or closure of the account.
Each promotion is governed by its own terms. If there is a conflict between these Terms and specific bonus rules, the specific promotion terms take precedence for that promotion.
You can review current offers on our [bonuses page]({{< relref "bonuses.md" >}}).
## Deposits and withdrawals
## Verification and KYC
We support Visa, Mastercard, and Skrill for deposits. Deposits via these methods start at $10, are instant, and carry no fees. Withdrawal support is available for Visa and Skrill, and withdrawals are processed within 1–3 business days after approval.
We may need to verify your identity and the details associated with your account before allowing withdrawals or certain account actions. Our KYC checks may include a passport or national ID, proof of address, and source-of-funds checks where appropriate.
You are responsible for ensuring that the payment method you use is valid, belongs to you, and is permitted in your location. We may reject, reverse, or delay a payment where needed to comply with legal obligations, risk checks, card issuer rules, payment partner requirements, or verification controls.
Any processing time for withdrawals begins only after we have approved the request. Additional checks can extend the time needed to process a payment. We may also apply internal limits, which can vary by method, account status, or regulatory obligations.
## Account conduct
You must use our platform lawfully and respectfully. You must not attempt to interfere with our systems, exploit bugs, manipulate outcomes, use automated tools to gain an unfair advantage, or engage in any activity that undermines the integrity of our games or services.
We may take reasonable technical and operational steps to detect abuse, suspicious activity, bonus misuse, identity concerns, payment risk, or other conduct that may harm players or our platform.
If we identify conduct that breaches these Terms or our applicable game or promotional rules, we may suspend play, void affected transactions where allowed, withhold benefits derived from the breach, or take other proportionate action.
## Mobile access and service availability
Our platform is available through a responsive mobile browser experience. We do not provide a native Android or iOS app. You are responsible for ensuring that your device, browser, and internet connection are suitable for accessing our services safely.
We aim to keep our platform available and stable, but we may suspend, interrupt, or modify access for maintenance, upgrades, security checks, technical failures, provider interruptions, or legal compliance needs. We are not responsible for losses caused by network failures, device issues, or temporary service interruptions outside our reasonable control.
## Security
We use SSL encryption to help protect data transmitted between your device and our platform. You remain responsible for keeping your account details confidential and for logging out after each session on shared or public devices.
If you believe your account, password, or payment details have been compromised, you should change your credentials immediately and contact support through our available channels so we can take appropriate protective action.
Verification is an important part of our compliance and security framework. We may pause transactions, limit account activity, or request additional documents until verification is complete. Any information you submit must be truthful, current, and readable. We may reject documents that do not meet our standards or that appear inconsistent with account information.
## Responsible gambling
We provide deposit limits, loss limits, wager limits, session limits, reality checks, time-outs, and self-exclusion tools. These tools are designed to help players stay in control of their gaming activity.
We expect every player to use our services responsibly. We provide tools that can help you manage play, including deposit limits, loss limits, wager limits, session limits, reality checks, time-outs, and self-exclusion.
If you want to reduce your play, you should use the tools available in your account or contact our support team for assistance. Where required, we may apply additional account protections in line with our regulatory and responsible-gambling obligations.
If gambling stops being entertaining, use the control tools available in your account and step away. Limits and time-outs can help you stay within your chosen boundaries, while self-exclusion is available when you need a stronger break from play. Our [responsible gambling page]({{< relref "responsible-gambling.md" >}}) sets out these tools and how they work.
We encourage players to treat gambling as entertainment, not a way to make money. Only play with funds you can afford to lose, and stop immediately if play no longer feels comfortable.
## Security
We protect our platform with SSL encryption. This helps secure communications between your browser and our services. You are also responsible for keeping your own device secure, using strong passwords, and protecting access to your email and account credentials.
We may apply additional safeguards where needed, including account review, transaction monitoring, and verification checks. These measures help us reduce fraud, protect players, and maintain the integrity of our services.
## Support
Our support team is available by live chat and email every day from 08:00 to 24:00. We use these channels to help with account access, payment queries, bonus questions, and technical issues relating to our services.
Our support team is available by live chat and email every day from 08:00 to 24:00. We aim to assist with account access, payment questions, verification issues, bonus queries, and general platform support.
Support responses are provided for operational assistance only and do not override these Terms, game rules, verification requirements, or payment controls.
Support availability may vary during peak periods or maintenance windows. If you need help with a specific account matter, contact us through the support options available on the platform.
## Liability and technical issues
## Data, privacy, and cookies
We provide our services with reasonable care and skill, but no online gaming platform can guarantee uninterrupted access or error-free operation at all times. To the extent permitted by applicable law and regulatory requirements, we are not responsible for losses arising from your misuse of the platform, third-party payment failures, device problems, or interrupted connectivity.
When you use our services, we process personal data to operate your account, deliver our services, verify identity, manage payments, maintain security, and meet legal and regulatory obligations. We may also use cookies and similar technologies to keep the site functioning correctly, improve user experience, and support performance and security features.
Nothing in these Terms limits any liability that cannot lawfully be limited. Where a situation requires correction, investigation, or reversal under our rules or legal obligations, our records and operational determinations will generally govern unless there is a clear error.
Our privacy and cookie practices form part of the wider relationship between you and our platform. The exact data handling rules, retention details, and cookie controls are described in the relevant policy documents that apply to your use of the service.
## Changes to these Terms
## Account conduct and platform use
We may update these Terms when needed to reflect changes in our services, payment arrangements, game content, regulatory requirements, or operational practices. When we make a material change, we will take reasonable steps to make the updated version available on our platform.
You must not misuse our services, attempt to interfere with platform operation, exploit software faults, use unauthorised automation, or engage in any activity that may harm us, other players, or third parties. You must not use the platform for unlawful purposes or in a way that breaches applicable law.
Your continued use of Martin Casino after an update takes effect means you accept the revised Terms. If you do not agree to the updated Terms, you should stop using our services.
We may restrict access to games, payment tools, or the full account if we identify suspicious activity, policy breaches, or a requirement to complete checks. We may also take action where we reasonably believe account use may create risk for our platform, our players, or our licensing obligations.
## Governing law and contact
## Limitation and changes
These Terms are linked to our licensed operation under the Malta Gaming Authority and apply alongside any mandatory legal requirements relevant to the markets we serve. Any dispute, process, or enforcement step must be handled in a manner consistent with applicable law and regulatory expectations.
We may update these Terms and Conditions from time to time. Any changes take effect when posted on our platform or on the date stated in the updated version, where later. Your continued use of our services after a change becomes effective means you accept the updated terms.
For account, payment, verification, or service questions, you can contact us through the support channels we provide on our platform. We will use the contact details associated with your account where we need to communicate about verification, security, or operational matters.
Nothing in these Terms limits rights that cannot be excluded under applicable law. Where a specific rule or legal requirement applies to a market served by our platform, that requirement governs the relevant issue.
## Contact
If you have questions about these Terms and Conditions, our services, or your account, contact our support team through live chat or email during our published service hours. We use these channels to help with platform queries, verification follow-up, and payment-related support.
By using Martin Casino, you acknowledge that you have read and understood these Terms and Conditions and that you agree to follow them while using our services.